Customer Journey and DRCi Quiz

What is the first step in the customer journey according to the provided workflow?

• Contact

• Data Entry

• Onboarding

• Audit

What is the final step in the customer journey workflow?

• Contact

• Data Entry

• Onboarding

• Audit

Why is it important to understand why and when a contract does not renew?

• To avoid legal issues

• To ensure continuous service

• To manage financial planning

• All of the above

What is one reason a contract might not renew according to the learning material?

• One time service

• Annual review

• Monthly billing

• Customer satisfaction

What is another reason a contract might not renew as mentioned in the learning material?

• Customer requested non-renewal

• Service upgrade

• Price increase

• Contract extension

What do we use DRCi for?

• Change the customer's rates

• Send emails to the customers

• Look for contracts and schedule A

• Charge the Early Termination Fee

What is the rol of the NCSP team?

• Help with billing inquiries

• Sell Iron Mountain packages

• Onboard the customer into Iron Mountain

• Review the processes to guarantee they were properly followed

In case we don't find the contract into DRCi, what team can help us with that?

• NCSP

• Profile Change

• Sales

• Audit team

What is a schedule A?

• A notification of the price increase

• A contract

• An invoice

• A refund

Where we can find knowledge articles?

• Salesforce and seismic

• SKP and DRCi

• DRCi and Salesforce

• Seismic and SKP