Quality Management System

What is the main objective of integrating the QUALITY PHILOSOPHY into professional behaviour?

• To reduce employee turnover

• To expand the company globally

• To increase profits

• To improve the company's operations and know-how

What is quality defined as?

• The ability to meet customer requirements

• The size of the company's office space

• The cost of production

• The number of employees in a company

Which of the following is NOT one of the 7 management principles of the Quality approach?

• Evidence-Based Decision-Making

• Customer Focus

• Employee Involvement

• Product Cost Reduction

What does the process approach involve?

• Avoiding interactions between processes

• Focusing only on financial aspects

• Ignoring the company's major activities

• Managing activities and resources as a process

Which tool is recommended by ISO 9001 v2015 for limiting undesirable effects?

• SWOT Analysis

• FMECA

• Brainstorming

• Pareto Diagram

What is the purpose of the Deming wheel / PDCA concept?

• Continuous Improvement

• Employee Training

• Quality Control

• Risk Management

What is the definition of a process?

• A set of correlated activities that transform input elements into output elements

• A financial statement

• A single activity in a company

• A random collection of tasks

Which of the following is NOT an assessment tool used to measure quality?

• Employee Evaluation

• Quality Audit

• Satisfaction Survey

• Benchmarking

What is the purpose of control tools within a company?

• To limit employee involvement

• To reduce customer satisfaction

• To increase employee turnover

• To achieve continuous improvement

Which of the following is a steering tool used for decision-making?

• Quality Action Plan

• Problem-Solving Method

• 5 S Organization

• Satisfaction Survey