ENTERPRISE INFORMATION SYSTEMS (SCM, CRM, ERP)

What does SCM stand for?

• Service Chain Management

• Systematic Customer Management

• Supply Chain Management

• Sales and Customer Management

Which technology provides supply chain visibility in real time?

• Robotics

• Drones

• Blockchain

• 3D Printing

What is the main goal of CRM?

• Automate business processes

• Increase customer loyalty and retention

• Maximize supply chain profitability

• Improve internal operations

What is the difference between operational and analytical CRM?

• Operational CRM deals with back-office operations, while analytical CRM deals with front-office operations

• Operational CRM supports strategic analysis, while analytical CRM supports transactional processing

• Operational CRM supports day-to-day operations, while analytical CRM supports back-office operations

• Operational CRM deals directly with customers, while analytical CRM does not

What does ERP stand for?

• External Reporting System

• Employee Relationship Platform

• Extended Resource Processing

• Enterprise Resource Planning

Which department does accounting and finance fall under in ERP?

• Marketing

• Production and Materials Management

• Human Resource

• Accounting and Finance

What is the purpose of extended ERP components?

• Meet organizational needs not covered by core components

• Focus on internal operations

• Handle production planning and execution

• Automate business processes

What is a common cost associated with ERP implementation?

• Software

• Hardware

• Networking

• Maintenance

Which technology allows organizations to clarify their vision and strategy?

• 3D Printing

• Balanced Scorecard

• Cloud Computing

• Blockchain

What is the key to success for many companies in ebusiness?

• Cloud Computing

• On-Premise ERP

• Integration of SCM, CRM, and ERP

• Legacy Systems