Master Key Quiz

You’ve pulled a master key to do room checks during winter break closing. Your co-worker asks if they can borrow it for a minute to check a couple of rooms. Do you give it to them?

• Yes

• No

You receive a report of a dog barking in a resident’s room. They don’t have a service or assistance animal listed in StarRez. Do you use a master key to look in their room for the dog?

• Yes

• No

You’re walking down the hall and see a large wet spot on the floor coming out from under a resident’s door. Can you use the master key to open the door to investigate?

• Yes

• No

A resident tells you they left their textbook in their neighbor’s room last night during a study session. Can you let them in to get their book?

• Yes

• No

Tomorrow is your co-worker’s birthday. Can you use the master key to go in to their room to decorate it as a surprise?

• Yes

• No

You’re escorting a fire inspector during fire and life safety inspections. You key in to a resident’s room for the inspection, but the door is already unlocked. Do you lock the door behind you when you leave?

• Yes

• No

A resident tells you they’re running late to class and locked themselves out when they went to get laundry out of the laundry room. Do you let them in with the master key?

• Yes

• No

• Maybe

EMS has been called to a room to assist a resident who fell in their room. When they arrive, the resident’s door is locked and the resident is unable to open it due to their injury. Do you use the master key to let EMS in?

• Yes

• No

CS Fire Department has arrived to clear a fire alarm. They ask you for a master key so they can key in to the location indicated on the fire panel, but tell you that you can’t come with them, for your safety. Do you give them a master key?

• Yes

• No

A custodian asks you to let them in to the locked community kitchen so they can clean. Do you use the master key to open the door?

• Yes

• No