Rainbow Day 1- Call Control Quiz
Authored by shelly ibanez
Life Skills
1st - 5th Grade
Used 2+ times
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5 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
How do we determine the customer issue?
Listening
Asking
Taking to the customer
Ignoring the customer
2.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
What is an example of paraphrasing?
Let me transfer you to my supervisor.
To make sure I understand you need assistance with ......
Can you repeat the issue please.
I don't understand what you want
3.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
There are 7 Most important tips to improve your call control.
True
False
4.
MULTIPLE SELECT QUESTION
45 sec • 5 pts
What are some tips when dealing with irate customers? Select all that Apply.
Dont take it personal
Listen carefully
Take notes
Stay committed to the customer
Offer to transfer to supervisor
5.
FILL IN THE BLANK QUESTION
1 min • 5 pts
is the act of supporting and advocating for customers in their discovery, use, optimization and troubleshooting of a product, providing the best experience over the phone?
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