Hello there I want to pick a sneaker but I'm little confused about the right size My foot length is: With my favorite socks 27.5 cm Without socks 27 cm And I DON'T have wide leg. Can you help me to find the best men's size for me please?

Let the customer know that we find it's most helpful to offer a size recommendation based on the pairs they currently wear. Proceed to ask for some shoe samples and sizes that they own.

Look for a measurement conversion in Google and provide your findings.

The socks can be a good reference. Checking the conversion, we can recommend size 10.5 US in men's.

I have a very high instep and high arches. Do you think the Duchess will fit? I sometimes can't get my foot in some boots. Once I have them on, will the insole pad accommodate my arches? Oh, and my feet are a C-width. This brief concern highlights several important factors. What key elements do you believe we should consider when crafting our recommendation for this customer? Select all that apply.

Even if the customer has a style preference, it's important to consider that some boots couldn't fit her well due to her higher instep/arches. Instead of recommending Chelsea boots, you might suggest lace-up boots, as they offer adjustable fit for more comfort.

Our boots offer moderate arch support. If she needs additional support, some customers have found success using an insert. Don't forget to recommend a half-size up when they consider adding a comfort insert

On top of the initial half-size up to give space for the comfort insert. Another half-size up is recommended to be added to accommodate the need for the extra width whenever she decides to select a pair that doesn't come in wide option.

This is a very complex situation. Recommend the customer to fill-out the new style request form to submit her customization request.

I actually need to understand the men’s belt sizing. I’m like a 37 in most of my pants.

Inform the customer that we do not carry his size.

Recommend belt size 40 and just drill a new hole in case it won't fit.

My waist measures 33 inches. What (Men's) belt size should I get?

Ask the customer for his pant size as our general sizing recommendation for the Men's belt is based on it.

Ask the customer to fill out the Product Request Form, using the New Size/Width Request template, since we do not carry his size

I got my Racer and Roadster Jackets in Athletic fit from you guys and absolutely love them! I was about to order the Flight Jacket in Anejo color, size Large, but I noticed this style doesn’t offer fit options like “slim,” “athletic,” or “relaxed,” unlike the other jackets I have. Is this intentional, or could it be an error?

Jacket styles, sizes, or colorways that don’t show fit options are automatically set to Athletic. To be sure, check the SKU of the specific item in Confluence.

This is an error, and we apologize for the inconvenience. Please be sure to forward your findings and report it to our team.

The Anejo Flight Jacket is only available in Slim Fit which is why it doesn't have the fit options, unlike the other styles.

Good catch by the customer! In cases like this, it usually means limited availability. Reach out to our product team to request a specific fit.

We're a group of YouTubers planning to feature your Taupe Racer Jacket in our next video. There are 5 of us, and we'd like to ask for sizing recommendations for the group. Here's some information for your reference.

Harry wears Slim-Medium to most of his jackets.

Louis can wear both small and medium, but he's particular about the fit in the chest area since he works out regularly.

Niall is the smallest but has a fuller build. He usually fits into a small, but his main concern is the jacket’s fit—he prefers a roomier feel, especially around the midsection.

Liam noted that his best-fitting jacket has a length of 27.15 inches, a chest measurement of 24 inches, and a sleeve length of 25.50 inches.

Zayn prefers the slimmest fit and wears both medium and large sizes.

I usually wear a size 10 US for all my sneakers. I recently got the Coffee Premier Low Top in size 10, but it's uncomfortable and painful around my pinky toe. I'm considering exchanging it for a size 10 in wide. Can you explain the difference between standard and wide fits? Given my experience, I'm unsure if the standard fit will be sufficient or if I should opt for wide in my next purchase. What's the best response to this type of inquiry.

Our wide width is a few millimeters wider at the ball girth of the boot compared to our standard width. This is most true for a size 10 and it will be a slightly lesser difference as you go down in size and a slightly larger difference as you move up in size.

Explain that we can't provide a specific measurement for our shoes since they are handmade. Proceed in agreeing to get the wide size due to the painful experience.

You are not used to in wearing wide options, so it might not be a good idea. Our recommendation is to go a half size up instead.

The standard fit accommodates D and E widths, while our wide options are designed for EE and EEE widths.

I have a quick question about jacket sizing. Your sizing chart includes sleeve length, but doesn’t specify how it’s measured (I’m assuming from the shoulder seam to the end of the sleeve?). Since I’m tall, this measurement is crucial for me. Thanks!

Start by bending your arm and putting your hand on your hip – then, measure from the back of your neck down to your wrist.

Start by standing up straight and relax your arms. Wrap a measuring tape around the upper part of the chest and take the measurement.

Place the tape measure at the top of your shoulder and then pull the tape measure down to the very top of your thigh, around where the bottom of your belt would sit and then take the measurement.

Try on a jacket you already have that you feel is a nice snug fit on you. Then, take a tape measure and measure the width from the seam of the right shoulder to the seam of the left shoulder and write down the measurement. If you have someone helping you with taking measurements, get them to place the tape measure across your back from one shoulder to the other as well.

My Allen Edmonds leather dress shoes are 10.5, my Hoka walking/running shoes are 11.5, and my Brown Captain boots are 11, I also have a very comfortable Jim Green hiking boots in size 10. You see, my sizing range is very complicated. What size would you recommend for the Hickory Runner shoes? Thanks!

Even though the customer already owns a pair of our boots, it’s best to go by their sneaker size as suggested on our website. Using the size 11.5 from their Hoka, we recommend going a full size down to 10.5.

He already has a pair with us that'll make our recommendation easier; Let's use his size 11 Captain Boots and do a half-size up. Let's suggest size 11.5.

This falls under the concept of "in-between sizes". When selecting a sneaker, the general rule is to recommend the larger size, so 11.5 is suggested.

This falls under the concept of "in-between sizes". When selecting boots or dress shoes, the general rule is to recommend the larger size, so size 10 is suggested.

Size 11 seems to be the safest recommendation since this is in between the range of his sizes.

I just got my Captains in size 12, which is the same size as all my other boots from you—Cavalier, Legend, Scout, and Diplomats. But my feet are drowning in these Captains—they're way too big! I double-checked, and the size is stamped correctly, and there’s no noticeable difference in length compared to my other boots. It's so weird! I need to exchange them, but I’m unsure what size to get. Please help.

Suggest doing a fit test first. Then, based on the results, provide a recommendation.

This is an obvious QC case. Skip this ticket.

Explain that the Captain boots are made using a different last, which runs slightly larger than other styles. Recommend going down a half size right away.

Ask more questions to understand the issue. Since R&E is costly, suggest a more budget-friendly solution, like recommending an insert for better fit and comfort.

Suggest to do more indoor wearing to break in the pair.

I really like the suede trucker jacket, but unfortunately, I have a 51" chest. I usually wear a 3XL, sometimes 4XL depending on the fit. Do you think I can fit in your 2XL? Select all that apply.

While the customer can technically order and try our jackets, let them know that our sizing recommendation is based on the sizes of the current jackets that he owns. Unfortunately, at this time, we don't carry the size he needs on our jackets.

Inform the customer that we are always looking to expand our current size selection as we grow and send our new size request form.

Ask him to try the largest size which is the 2XL. This is still a sale, a win for our company.

We might spark his interest by suggesting a different style that fits his size.

He can give it a try and wear it all the time to stretch the leather to his desired size.

I just received my Medium Black Keanu jacket, order 123456, and while it fits fine in the waist area, it feels too tight around the chest and the arms could be a touch longer. I know that this is made of leather, so my question is, will the leather stretch just like your boots? What size do you recommend? My jackets are all Medium.

Inform the customer that while leather will stretch and get more comfortable over time, keep in mind that your jacket also has a liner. The liner will not stretch or move as much with the jacket. So, recommend the next size up - Large.

The customer raised a valid point. And since leather do stretch over time and the jacket is just new, ask the customer to try wearing it at home for the next couple of days to see if it stretches to fit his chest and arms.

Key word is too tight, you may recommend an XL (from the existing M size) and tell the customer that we're also leaving room for the shirt that he wears under the jacket.

Ask the customer to try a different style since the Keanus are not working well for him.

I am looking at your (Women's) Black Matte Classic Leather Belt. My pants are mostly 29 and my waistband is 28. Which size should I get?

Inform the customer that our recommendation for our Women's Classic Belt is to order the belt size matching the measurement of her waistband. Let's recommend size 28.

Inform the customer that since she's in-between sizes, order 1 size up and recommend a 30.

Inform the customer that since she's in-between sizes, order a size smaller which is a 26.

Inform the customer that our recommendation for our Women's Classic Belt is to order 1 size up from her waistband measurement. Recommend a size 30 based on his waistband.

Inform the customer that our recommendation for our Women's Classic Belt is to order the belt size matching the measurement of her pants. Let's recommend size 29.

Hi, I’m an 8E on the Brannock device what size would you recommend for the Rogues and the Executives? I also have a 3D scan of my feet, I can send that to you if that would help.

We still need the sizes of their existing shoes for reference, as this method works for most of our customers.

The Brannock Device gives precise measurements, allowing us to recommend a Standard width size 8 in this scenario.

The Brannock Device gives precise measurements, allowing us to recommend a Standard width size 8.5 adding a half size up for allowance.

Ask for the 3D scan since this can help you further in recommending better sizing.

The website recommends to do a half size smaller. Considering the result from the Brannock Device, we shall recommend standard with 7.5.

Hi I recently got a pair of the white leather low tops. They’re a great looking shoe, but I found them to be extremely uncomfortable on my Achilles to the point where I was developing blisters. Is this common with this type of shoe at first? I don’t even want to wear them at the moment. Select all the apply.

Educate that due to the nature of the leather on the sneakers, the break in process can take a bit of time, however, once the topline softens they are going to be super comfortable.

Suggest using thicker socks and walking around the house. Moisturize regularly to keep feet from drying and to reduce friction.

We don't want to cause them pain or discomfort, immediately suggest a half size up.

It's a clear indication of wrong sizing. Process the exchange to a half size up right away and get back to the customer telling them that you processed the exchange on their behalf.

This is a QC concern. We should skip the ticket.

Hi, I received my Walnut Duchess, and they’re absolutely gorgeous! However, I wore them three times during my international trip, and while the length is perfect, they feel quite stiff and snug. How many wears will it take to break them in? Thanks for your guidance!

There's never a simple answer to this, other than to say that durable leathers can occasionally take more than a few wears to break in. Recommend doing more indoor wearing or applying conditioner to soften the leather.

The magic number is 4—just one more wear should make them much more comfortable. This is backed by customer feedback; historically, most find their boots feel great after about four wears.

Recommend wearing the boots around the house so that their feet can adjust without a ton of walking. Also, suggest to try lacing the boots loosely until the leather gets more flexible.

Recommend exchanging them for a different size as long they're within the 30-day return window.

Educate that the boots will mold to the wearer’s feet through body heat released during wear, making the boots more comfortable over time.

I usually wear a 13 in sneakers but they run about a quarter inch large. My feet measure 11.5" long and 4.25" at the widest. Can I order multiple sizes for your Cacao Premier High Top and return after trying on once? Select all that apply.

Ordering multiple sizes is generally fine, but it’s best to offer your assistance to help them find the right size upfront, saving them the hassle of returns or exchanges.

It's technically fine, but they should be aware of our return policy.

It's totally okay but we discourage them from doing it as having too much return on their account may lead to them having to pay the re-stocking fee for returns.

We understand the customer wants to be certain about their sizing, but we've already gathered useful information from them. Let’s recommend the same size they wear in their other sneakers, which is size 13.

Recommend that the customer order the larger size from their options this time, and they can exchange it if it doesn’t work out.

I recently ordered size 12 Cavalier boots from your website and added some Verona socks to my order. I noticed there wasn’t an option to select a size for the socks. Could you let me know what size they are?

Although our Men's socks are best for those who wear sizes 9 -11, it may be helpful to know that they are one size fits most. If they intend to wear larger sizes, go for the one-size-fits-all option to ensure a better fit. A better suggestion is the Classic Boot Sock.

Although our Men's socks are best for those who wear sizes 9 -11, it may be helpful to know that they are one size fits most and should fit most of our customers in the footwear sizes we have available.

Unfortunately, our men's socks are only recommended for boot sizes 9-11. Please advise the customer to purchase larger socks from Amazon or another third-party vendor.

Provide feedback to the customer that the socks they selected are too colorful for their Cavalier boots. Suggest other colors that would better match the colorway and aesthetic of the boots.

Our socks also have the ability to stretch over time. Assure the customer that if the socks feel a bit tight, wearing them regularly will help them break in and conform to their feet.

MY EXPERT RECOMMENDATION- SIZING

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30 questions

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MATCH QUESTION

15 mins • 10 pts

I am size 10 US men's in all of my sneakers. What size would you recommend if I'm interested in the following?

9.5

10.5

MATCH QUESTION

1 min • 10 pts

I am size 10 US men's in all of my boots. What size would you recommend if I'm interested in the following?

9.5

10.5

MATCH QUESTION

1 min • 10 pts

I am size 10 "UK" men's in all of my sneakers. What size would you recommend if I'm interested in the following?

9.5 US

10.5 US

10 US

11 US

MATCH QUESTION

1 min • 10 pts

I am size 43 "EU" men's in all of my sneakers. What size would you recommend if I'm interested in the following?

10.5

9.5

CATEGORIZE QUESTION

3 mins • 10 pts

I am size 10 US women's in most of my sneakers. What size would you recommend if I'm interested in the following?

Groups:

(a) Size 10

(b) Size 9.5

(d) Size 10.5

MULTIPLE CHOICE QUESTION

30 sec • 10 pts

The most comfortable pair of shoes I have (and wear most often) are Adidas Ultraboosts in size 9 Men's US; my heel is locked in place and my toes have room to wiggle around.
I have a couple shoes in 8.5 that are tighter in the toebox but not intolerable to wear. I have a size 8 that I don't wear because my toes just don't have room.
With all this information, what do you think I should go for your Captain Boots?

8.5

9.5

Answer explanation

We will follow the website's recommendation to suggest a half-size down from the customer's sneaker size. Although the customer mentioned that size 9 is their most comfortable size, it's important to remember that this was based on a sneaker fit. Since they're interested in the Captain boot, which the website advises sizing down from sneakers, we'll recommend a half-size smaller.

MULTIPLE CHOICE QUESTION

30 sec • 10 pts

I'd like to order your Women's Knockout Boots in size 8, but I have wider feet and typically wear a C-width in most of my shoes. I noticed that this style doesn't come in a wide option and that your shoes are usually B-width. What do you recommend I do? I really love the boots, by the way!

Size 8. Let's follow the recommendation from the website saying it's true to size.

Size 9. It's the safest recommendation, we allot more space just to be sure.

Size 8.5. We suggest trying a ½ size up, as this works for the majority of our customers with a similar concern

Recommend the customer to purchase both size 8 and 8.5 and just return to us the one that works the least.

Encourage the customer to consider switching to one of our styles that offers a wide option, or suggest trying a men's style, as they tend to be slightly wider.

Answer explanation

Our standard width for women's footwear is B-width. To accommodate slightly wider feet, we typically recommend starting with a half size up.

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MY EXPERT RECOMMENDATION- SIZING

I am size 10 US men's in all of my sneakers. What size would you recommend if I'm interested in the following?

I am size 10 US men's in all of my boots. What size would you recommend if I'm interested in the following?

I am size 10 "UK" men's in all of my sneakers. What size would you recommend if I'm interested in the following?

I am size 43 "EU" men's in all of my sneakers. What size would you recommend if I'm interested in the following?

I am size 10 US women's in most of my sneakers. What size would you recommend if I'm interested in the following?

I'd like to order your Women's Knockout Boots in size 8, but I have wider feet and typically wear a C-width in most of my shoes. I noticed that this style doesn't come in a wide option and that your shoes are usually B-width. What do you recommend I do? I really love the boots, by the way!

Our standard width for women's footwear is B-width. To accommodate slightly wider feet, we typically recommend starting with a half size up.

Looking at the men's loafer. With my Captains and Cavalier's I wear a 10.5. In a Brooks running shoe I'm an 11 and Nike a 10.5. The Find My Size says go with a 10 but the advice for the Lincoln is a whole size down. What do you think is should get?

Both of the references are categorized as sneakers. Based on the basic concepts of "In Between Sizes" We shall pick the larger size. On this case, the size 11 is the larger between the two then on this specific style the website recommended to do a full size down that leads to size 10.

Hello there I want to pick a sneaker but I'm little confused about the right size My foot length is:
With my favorite socks 27.5 cm Without socks 27 cm And I DON'T have wide leg. Can you help me to find the best men's size for me please?

Sizing conversion sites can vary depending on the source, and they aren't always 100% accurate. The best reference is the size of the footwear the customer currently owns.

Finding the perfect fit for our customers can sometimes be quite complex. It's important to pay close attention to the factual details they provide and don't hesitate to ask follow-up questions if you need more information to make an accurate recommendation.

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