special reading -1

What is an inevitable part of any relationship according to the text?

• Agreement

• Conflict

• Happiness

• Trust

What can conflict provide when handled in a positive way?

• Damage to the relationship

• Opportunity for growth

• Increased stress

• Misunderstanding

What is often at the core of a problem when a conflict triggers strong feelings?

• Miscommunication

• A deep personal need

• Lack of trust

• Different values

What is essential to manage stress while remaining focused and relaxed?

• Ignoring the conflict

• Staying calm

• Avoiding communication

• Expressing anger

What should you control to communicate your needs without threatening others?

• Your thoughts

• Your emotions and behavior

• Your actions

• Your words

What should you pay attention to in order to resolve workplace conflicts?

• Your own needs

• What others are trying to communicate

• The company's policies

• The conflict itself

What should you avoid to help resolve conflicts?

• Expressing your feelings

• Disrespectful words and actions

• Listening to others

• Understanding your own needs

What will practicing the four skills mentioned in the text improve?

• Only personal relationships

• Only workplace relationships

• Both personal and workplace relationships

• Neither personal nor workplace relationships

What is the result of resolving workplace conflicts according to the text?

• Increased stress

• Decreased productivity

• Mutual trust and increased productivity

• More conflicts

What is the first skill mentioned for resolving workplace conflicts?

• Controlling your emotions

• Managing stress while staying focused and relaxed

• Paying attention to others

• Avoiding disrespectful words