Customer service - Chapter 1 revision

Below are the importance of Providing Excellent Customer Service in Tourism and Hospitality Industry except

• To the customer

• To the community

• To the staff

• To the organization

What is the importance providing excellent customer service for customer

• Customer loves u

• The customer’s needs are met.

• Job satisfaction

• Increased sales and profits

What is the importance providing excellent customer service to the staff

• The customer’s expectations are exceeded.

• Job satisfaction

• Competitive advantage

• Repeat business

What is the importance providing excellent customer service to the organization

• Higher self-esteem

• Positive feedback

• Job satisfaction

• Repeat business

Below is the aspect of effective customer service in managing quality customer service except

• Active Listening

• Empathy

• Making a jokes

• Problem-Solving Skills

What is Product and Service Knowledge

• A comprehensive understanding of the company's products and services is essential for customer service representatives

• ability to understand and share the feelings of another person

• Customer service representatives encounter various challenges and issues

• One of the fundamental skills for delivering exceptional customer service is active listening

What is active listening

• One of the fundamental skills for delivering exceptional customer service is active listening

• ability to understand and share the feelings of another person

• Providing prompt and efficient customer service is vital for customer satisfaction

• Commitment to meeting customer expectations

What problem solving skills

• One of the fundamental skills for delivering exceptional customer service is active listening

• Providing prompt and efficient customer service is vital for customer satisfaction

• Customer service representatives encounter various challenges and issues

Below is the impact of quality customer service to public perception about tourism and hospitality service except

• Building royalty

• Positive review and word of mouth

• competitive advantage

• revenue growth

• job satisfaction

What is building loyalty

• satisfied guest are more likely to become loyal patrons who return and spread the word

• Guests who experience outstanding customer service in hospitality are likelier to recommend and post favorable reviews of the establishmen

•  A business that resolves issues promptly and professionally can turn a dissatisfied guest into a loyal advocate