Comms day 2 recap

What does RPI stand for?

• Retail price intel

• Retail pizza index

• Retail price index

• Retail pull index

if a consumer’s complaint is about the fact they weren’t told about the price increase at the point of sale would this be itor or otor?

• Otor

• Itor

What does Pac do?

• Allows a consumer to cancel their current service, but they can’t take their number with them.

• Allows the consumer to move their service to a new supplier and take their phone number with them. ​

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When a consumer switches from one supplier to another where they are not both on the Openreach network. what does the consumer have do?

• Nothing the supplier will do it all

• • Agree the start date with the new supplier​

• • Advise the old supplier they are leaving and give them the date they want the services stopped.​

• Contact openreach to full up their cable and take it away

Providers must write to their customers between how many days before the end of their contract letting them know their current commitment is coming to an end

• 10 and 40 days

• 20 and 40 days

• 0 and 40 days

• 41 days

When it comes to transferring ownership, do both parties have to agree to this?

• Yes

• No

Can we ask for ETF to be removed?

• Yes

• No

What is total loss of service when it comes to landline?

• The customer cant make outbound call but can receive inbound calls

• The customer is unable to make an outgoing call or receive an incoming call​

  or where the service only allows for one-way speech

• The customer can make outbound call but cant receive inbound calls

Do double master sockets need a filter adaptor?

• Yes

• No

Which mobile network provider offers 100% coverage across the UK?

• O2

• EE

• Vodafone

• None