Account block test

How do you handle a KYC block?

• Refer the client to a nearest branch

• Remove the block by yourself

• Review notes for a KYC number and reference number, provide it to client.

• Transfer to CRU

Where do you refer a new client (less than 30 days) which account has been blocked and there is no fraud note?

• CWSS

• NAS

• FSU

• RDI

Which reason for account closure and code is this: "We have noticed a significant amount of wire activity involving your account. Because of this activity, Citibank has decided to exercise its right to close your account as per the terms of the Client Manual - Consumer Accounts."

• T003: Excessive Wire Activity

• T001: Structuring Activity

• T002: Excessive Cash Activity

Can you remove a block "Overdraft - Bring to Positive Balance, Not to be Closed" once a deposit has posted to the running balance and is all available or can be confirmed that a direct deposit has been received. 

• No, refer client to a nearest branch to payoff the overdraft

• Yes, once account is in current status.

• No, once a blocked is placed we need to transfer to RDI.

What does it mean when an account has a "Post No Check" status

• Call CRU to change status to normal

• Account is overdrawn

• Status can be removed by doing higher authentication

• No checks can be posted since we have not received the client's signature.