Milady Cosmetology Chapter 31 Review Quiz

A good method of estimating income and expenses is through:

• forecast
• budget
• spreadsheet
• analysis

Increasing services prices is one way to:

• increase your income
• reduce your debt
• decrease your expenses
• maximize your savings

Not repaying a loan is called:

• overdue
• neglecting
• ignoring
• defaulting

In any service industry, putting clients first is:

• required
• recommended
• forbidden
• optional

Being punctual at work is respectful to your clients and your:

• supervisors
• friends
• pets
• co-workers

The most reliable way to be compensated in an entry-level position is:

• commission
• salary
• hourly
• benefits

To become a proficient salesperson, you must be familiar with the products being sold, adapt your approach to the client, and be:

• aggressive
• indecisive
• knowledgeable
• confident

Once the client has decided to buy, quit:

• marketing
• selling
• promoting
• advertising

The steady customers whom you serve on a regular basis are considered your:

• client base
• loyal clientele
• customer base
• patronage

Scheduling a client for a future service before he or she leaves the salon in known as:

• rebooking
• booking in advance
• prebooking
• rescheduling