StraitsX CS Quiz - July 2024

If a user’s Blockchain Transfer Out (Withdrawal) remains in “created” status after transferring today, what should the CS Team do?

• Escalate the issue to the Prod Ops StraitsX Team via Zendesk

• Escalate the issue to the Engineer Team via Slack channel

• Advise the user to wait until 1 business day

• Escalate the issue to the CS Team Lead

Which platform should the CS Team use to check the transaction hash for AVAX (Avalanche)?

• https://etherscan.io/

• https://polygonscan.com/

• https://snowtrace.io/

• https://avascan.info

Is there a specific timeframe within which a user can request a change to their phone number after a previous update request?

• After 6 months

• After 2-3 months

• Anytime as long as the user can prove the ownership of the phone number

• Can ask Account Ops first for approval

A user is experiencing an issue where their verification status remains Pending, despite having submitted the required documents for a Periodic Review. When CS checked, the user's account was Dormant, and the periodic review was Overdue. Based on the issue, what is the appropriate case category to use?

• Inquiry::erification/Onboarding::Verification Inquiry

• Complaint::Verification/Onboarding::Report a Singpass/Myinfo Issue

• Complaint::Verification/Onboarding::Account verification Issues

• Complaint::Verification/Onboarding::Account verification status stuck

If a user is on the DND Offboarding list but still has a remaining balance in their account in USDC/USDT, what should the first step taken by CS?

• Send a DND notification email

• Escalate to Prod Ops StraitsX Team for the "MAKAN" process if the balance is below 10 USDC/USDT

• Send an outgoing email to the user requesting confirmation of a wallet address for a refund

• Escalate to Account Ops to terminate the account

Below are some of the new features used in Zendesk AI. If we want to use Zendesk AI to help analyze a user's issue, which button should we select?

• Customer Context - Interaction History

• Intelligence - Macros

• Apps - Knowledge Capture

• Intelligence - Summarize conversation

The user blockchain transaction is blocked in ASB due to "Travel rule not approved" and the user needs to fill in the Travel rule form. Below are the reasons why we need users to declare Travel Rule form, EXCEPT?

• Prevent money laundering

• Review the user background

• Knowing the source of funds

• MAS regulation

Which method is used to identify users/clients coming from a StraitsX API merchant?

• By using API Key

• By using OAuth tokens

• By using IP address verification

• By using biometric authentication

Which of the following is NOT a step included in the procedure for withdrawing funds to a non-corporate bank account for Fazz Business account offboarding?

• Send an updated Board Resolution template

• Ask for director's NRIC

• Get an authorization email from the director

• Ask for an updated ACRA document

For the Fazz Business Offboarding, if a merchant/client does NOT have a company bank account, what is the alternative document that the client can provide to proceed with the refund of the remaining balance?

• Account manager's personal bank account

• Director's personal bank account

• Another company's bank account

• Both A and B are correct