12 Business Chapter 8-9 Revision

Match the following definitions

• Change

• a planned and structured approach that moves a business from its current state to a desired future state

• Change Management

• providers of expert knowledge in a

  particular field to a business

• Consultant

• the function or practice in business to become different

• Vision for Change

• a desired or future state in which the organisation will be after a change has been implemented

• Professional Services

• a professional who provides expert advice in a

  particular area to a business

Organize these business environments into the right categories

Groups:

(a) Internal Environment

,

(b) External Operating Environment

,

(c) External Macro Environment

• Suppliers

• Ethical

• Legal

• Economic

• Employees

• Socio-economic

• Environmental

• Owners/ managers

• Organisational culture

• Competitors

• Customers

• Organisational structure

• Technological

• Political

Responding to technological change. Place these in order.

a

b

c

Enables

Change

Forces

Place these in the correct order for vision for change

a

b

c

Vision for change

Change

Strategic plan

Organize these options into the right categories for consultants and professional services

Groups:

(a) Consultants

,

(b) Professional Services

• determine strategies to regain market share

• complete a cost–benefit analysis to determine

  opportunities for growth

• identify ways to reduce costs

• accountants – experts on financial matters

• find opportunities to differentiate a business from its competitors

• lawyers – experts on legal matters

• examine a business’s processes to find

  improvements that will assist future growth

Match the following for Lewin's Model of Change

• Change

• In this stage, the changes made are solidified and normalised within a business. The change becomes

  permanent and stability is regained.

• Refreeze

• This step involves preparing all stakeholders to accept the change. In this stage the business needs to

  communicate and prepare for the change

• Unfreeze

• In this stage, the actual change takes place. This is the implementation step and requires stakeholders to

  embrace the change for it to be effective

Organize Lewin's Model for Change into the right categories

Groups:

(a) Unfreeze

,

(b) Change

,

(c) Refreeze

• Solidify the change

• Determine the change

• Sustain the change

• Manage the change

• Implement the change

• Prepare for the change

• Involve all stakeholders

• Celebrate the success

• Communicate the change

Match the following definitions for Lewin's Force Field Analysis

• Drivers of change

• the forces that resist a change

• Restraining forces

• a tool used to identify and analyse

  the positive factors (driving forces) and negative factors

  (restraining forces) in an environment where change is

  occurring

• Force Field Analysis

• the forces that support a change

Label the diagram for Lewin's Force Field Analysis

a

b

c

Change

Restraining forces

Driving forces

Organize these fictitious options for Lewin's Force Field Analysis into the right categories

Groups:

(a) Driving forces

,

(b) Restraining forces

• Good relationship with existing

  suppliers

• Downtime during the upgrade

• Customers are demanding new products

• Need to improve the speed of production

• Maintenance costs are increasing

• Cost of the new technology

• Need to raise output volume

• Staff are reluctant