12 Business Chapter 8-9 Revision

Match the following definitions

• Professional Services

• a professional who provides expert advice in a

  particular area to a business

• Change

• a planned and structured approach that moves a business from its current state to a desired future state

• Change Management

• a desired or future state in which the organisation will be after a change has been implemented

• Consultant

• the function or practice in business to become different

• Vision for Change

• providers of expert knowledge in a

  particular field to a business

Organize these business environments into the right categories

Groups:

(a) Internal Environment

,

(b) External Operating Environment

,

(c) External Macro Environment

• Competitors

• Owners/ managers

• Ethical

• Economic

• Organisational culture

• Organisational structure

• Socio-economic

• Technological

• Customers

• Suppliers

• Environmental

• Employees

• Political

• Legal

Responding to technological change. Place these in order.

a

b

c

Enables

Forces

Change

Place these in the correct order for vision for change

a

b

c

Strategic plan

Vision for change

Change

Organize these options into the right categories for consultants and professional services

Groups:

(a) Consultants

,

(b) Professional Services

• identify ways to reduce costs

• examine a business’s processes to find

  improvements that will assist future growth

• find opportunities to differentiate a business from its competitors

• determine strategies to regain market share

• lawyers – experts on legal matters

• accountants – experts on financial matters

• complete a cost–benefit analysis to determine

  opportunities for growth

Match the following for Lewin's Model of Change

• Refreeze

• In this stage, the changes made are solidified and normalised within a business. The change becomes

  permanent and stability is regained.

• Change

• This step involves preparing all stakeholders to accept the change. In this stage the business needs to

  communicate and prepare for the change

• Unfreeze

• In this stage, the actual change takes place. This is the implementation step and requires stakeholders to

  embrace the change for it to be effective

Organize Lewin's Model for Change into the right categories

Groups:

(a) Unfreeze

,

(b) Change

,

(c) Refreeze

• Prepare for the change

• Implement the change

• Manage the change

• Sustain the change

• Involve all stakeholders

• Determine the change

• Celebrate the success

• Communicate the change

• Solidify the change

Match the following definitions for Lewin's Force Field Analysis

• Drivers of change

• a tool used to identify and analyse

  the positive factors (driving forces) and negative factors

  (restraining forces) in an environment where change is

  occurring

• Force Field Analysis

• the forces that resist a change

• Restraining forces

• the forces that support a change

Label the diagram for Lewin's Force Field Analysis

a

b

c

Restraining forces

Change

Driving forces

Organize these fictitious options for Lewin's Force Field Analysis into the right categories

Groups:

(a) Driving forces

,

(b) Restraining forces

• Need to raise output volume

• Need to improve the speed of production

• Maintenance costs are increasing

• Customers are demanding new products

• Cost of the new technology

• Good relationship with existing

  suppliers

• Staff are reluctant

• Downtime during the upgrade