12 Business Chapter 8-9 Revision

Match the following definitions

• Vision for Change

• a professional who provides expert advice in a

  particular area to a business

• Consultant

• a desired or future state in which the organisation will be after a change has been implemented

• Professional Services

• a planned and structured approach that moves a business from its current state to a desired future state

• Change

• the function or practice in business to become different

• Change Management

• providers of expert knowledge in a

  particular field to a business

Organize these business environments into the right categories

Groups:

(a) Internal Environment

,

(b) External Operating Environment

,

(c) External Macro Environment

• Political

• Organisational structure

• Suppliers

• Environmental

• Technological

• Economic

• Customers

• Ethical

• Socio-economic

• Legal

• Owners/ managers

• Organisational culture

• Competitors

• Employees

Responding to technological change. Place these in order.

a

b

c

Forces

Change

Enables

Place these in the correct order for vision for change

a

b

c

Change

Vision for change

Strategic plan

Organize these options into the right categories for consultants and professional services

Groups:

(a) Consultants

,

(b) Professional Services

• examine a business’s processes to find

  improvements that will assist future growth

• complete a cost–benefit analysis to determine

  opportunities for growth

• identify ways to reduce costs

• determine strategies to regain market share

• accountants – experts on financial matters

• find opportunities to differentiate a business from its competitors

• lawyers – experts on legal matters

Match the following for Lewin's Model of Change

• Unfreeze

• In this stage, the actual change takes place. This is the implementation step and requires stakeholders to

  embrace the change for it to be effective

• Change

• In this stage, the changes made are solidified and normalised within a business. The change becomes

  permanent and stability is regained.

• Refreeze

• This step involves preparing all stakeholders to accept the change. In this stage the business needs to

  communicate and prepare for the change

Organize Lewin's Model for Change into the right categories

Groups:

(a) Unfreeze

,

(b) Change

,

(c) Refreeze

• Prepare for the change

• Sustain the change

• Communicate the change

• Manage the change

• Determine the change

• Involve all stakeholders

• Solidify the change

• Implement the change

• Celebrate the success

Match the following definitions for Lewin's Force Field Analysis

• Restraining forces

• the forces that support a change

• Force Field Analysis

• a tool used to identify and analyse

  the positive factors (driving forces) and negative factors

  (restraining forces) in an environment where change is

  occurring

• Drivers of change

• the forces that resist a change

Label the diagram for Lewin's Force Field Analysis

a

b

c

Restraining forces

Change

Driving forces

Organize these fictitious options for Lewin's Force Field Analysis into the right categories

Groups:

(a) Driving forces

,

(b) Restraining forces

• Cost of the new technology

• Need to improve the speed of production

• Customers are demanding new products

• Downtime during the upgrade

• Staff are reluctant

• Good relationship with existing

  suppliers

• Need to raise output volume

• Maintenance costs are increasing