12 Business Chapter 8-9 Revision

Match the following definitions

• Change

• a planned and structured approach that moves a business from its current state to a desired future state

• Change Management

• a desired or future state in which the organisation will be after a change has been implemented

• Professional Services

• a professional who provides expert advice in a

  particular area to a business

• Vision for Change

• the function or practice in business to become different

• Consultant

• providers of expert knowledge in a

  particular field to a business

Organize these business environments into the right categories

Groups:

(a) Internal Environment

,

(b) External Operating Environment

,

(c) External Macro Environment

• Owners/ managers

• Customers

• Organisational culture

• Political

• Environmental

• Employees

• Technological

• Organisational structure

• Suppliers

• Ethical

• Legal

• Socio-economic

• Competitors

• Economic

Responding to technological change. Place these in order.

a

b

c

Enables

Forces

Change

Place these in the correct order for vision for change

a

b

c

Change

Strategic plan

Vision for change

Organize these options into the right categories for consultants and professional services

Groups:

(a) Consultants

,

(b) Professional Services

• complete a cost–benefit analysis to determine

  opportunities for growth

• lawyers – experts on legal matters

• find opportunities to differentiate a business from its competitors

• examine a business’s processes to find

  improvements that will assist future growth

• accountants – experts on financial matters

• determine strategies to regain market share

• identify ways to reduce costs

Match the following for Lewin's Model of Change

• Unfreeze

• In this stage, the changes made are solidified and normalised within a business. The change becomes

  permanent and stability is regained.

• Refreeze

• In this stage, the actual change takes place. This is the implementation step and requires stakeholders to

  embrace the change for it to be effective

• Change

• This step involves preparing all stakeholders to accept the change. In this stage the business needs to

  communicate and prepare for the change

Organize Lewin's Model for Change into the right categories

Groups:

(a) Unfreeze

,

(b) Change

,

(c) Refreeze

• Determine the change

• Prepare for the change

• Implement the change

• Involve all stakeholders

• Sustain the change

• Manage the change

• Solidify the change

• Celebrate the success

• Communicate the change

Match the following definitions for Lewin's Force Field Analysis

• Drivers of change

• a tool used to identify and analyse

  the positive factors (driving forces) and negative factors

  (restraining forces) in an environment where change is

  occurring

• Restraining forces

• the forces that resist a change

• Force Field Analysis

• the forces that support a change

Label the diagram for Lewin's Force Field Analysis

a

b

c

Change

Driving forces

Restraining forces

Organize these fictitious options for Lewin's Force Field Analysis into the right categories

Groups:

(a) Driving forces

,

(b) Restraining forces

• Good relationship with existing

  suppliers

• Downtime during the upgrade

• Customers are demanding new products

• Need to raise output volume

• Cost of the new technology

• Staff are reluctant

• Maintenance costs are increasing

• Need to improve the speed of production