12 Business Chapter 8-9 Revision

Match the following definitions

• Change

• providers of expert knowledge in a

  particular field to a business

• Professional Services

• a desired or future state in which the organisation will be after a change has been implemented

• Vision for Change

• the function or practice in business to become different

• Change Management

• a planned and structured approach that moves a business from its current state to a desired future state

• Consultant

• a professional who provides expert advice in a

  particular area to a business

Organize these business environments into the right categories

Groups:

(a) Internal Environment

,

(b) External Operating Environment

,

(c) External Macro Environment

• Ethical

• Economic

• Legal

• Environmental

• Customers

• Owners/ managers

• Employees

• Technological

• Socio-economic

• Organisational structure

• Competitors

• Political

• Organisational culture

• Suppliers

Responding to technological change. Place these in order.

a

b

c

Forces

Enables

Change

Place these in the correct order for vision for change

a

b

c

Vision for change

Change

Strategic plan

Organize these options into the right categories for consultants and professional services

Groups:

(a) Consultants

,

(b) Professional Services

• examine a business’s processes to find

  improvements that will assist future growth

• complete a cost–benefit analysis to determine

  opportunities for growth

• lawyers – experts on legal matters

• identify ways to reduce costs

• determine strategies to regain market share

• find opportunities to differentiate a business from its competitors

• accountants – experts on financial matters

Match the following for Lewin's Model of Change

• Change

• In this stage, the changes made are solidified and normalised within a business. The change becomes

  permanent and stability is regained.

• Unfreeze

• In this stage, the actual change takes place. This is the implementation step and requires stakeholders to

  embrace the change for it to be effective

• Refreeze

• This step involves preparing all stakeholders to accept the change. In this stage the business needs to

  communicate and prepare for the change

Organize Lewin's Model for Change into the right categories

Groups:

(a) Unfreeze

,

(b) Change

,

(c) Refreeze

• Prepare for the change

• Communicate the change

• Sustain the change

• Manage the change

• Implement the change

• Determine the change

• Involve all stakeholders

• Celebrate the success

• Solidify the change

Match the following definitions for Lewin's Force Field Analysis

• Drivers of change

• the forces that resist a change

• Force Field Analysis

• a tool used to identify and analyse

  the positive factors (driving forces) and negative factors

  (restraining forces) in an environment where change is

  occurring

• Restraining forces

• the forces that support a change

Label the diagram for Lewin's Force Field Analysis

a

b

c

Driving forces

Restraining forces

Change

Organize these fictitious options for Lewin's Force Field Analysis into the right categories

Groups:

(a) Driving forces

,

(b) Restraining forces

• Maintenance costs are increasing

• Customers are demanding new products

• Need to raise output volume

• Good relationship with existing

  suppliers

• Need to improve the speed of production

• Staff are reluctant

• Downtime during the upgrade

• Cost of the new technology