12 Business Chapter 8-9 Revision

Match the following definitions

• Change

• a planned and structured approach that moves a business from its current state to a desired future state

• Vision for Change

• a professional who provides expert advice in a

  particular area to a business

• Professional Services

• providers of expert knowledge in a

  particular field to a business

• Change Management

• the function or practice in business to become different

• Consultant

• a desired or future state in which the organisation will be after a change has been implemented

Organize these business environments into the right categories

Groups:

(a) Internal Environment

,

(b) External Operating Environment

,

(c) External Macro Environment

• Owners/ managers

• Organisational culture

• Organisational structure

• Economic

• Legal

• Employees

• Environmental

• Suppliers

• Political

• Technological

• Customers

• Ethical

• Competitors

• Socio-economic

Responding to technological change. Place these in order.

a

b

c

Change

Enables

Forces

Place these in the correct order for vision for change

a

b

c

Change

Strategic plan

Vision for change

Organize these options into the right categories for consultants and professional services

Groups:

(a) Consultants

,

(b) Professional Services

• identify ways to reduce costs

• examine a business’s processes to find

  improvements that will assist future growth

• accountants – experts on financial matters

• determine strategies to regain market share

• complete a cost–benefit analysis to determine

  opportunities for growth

• lawyers – experts on legal matters

• find opportunities to differentiate a business from its competitors

Match the following for Lewin's Model of Change

• Unfreeze

• In this stage, the changes made are solidified and normalised within a business. The change becomes

  permanent and stability is regained.

• Change

• This step involves preparing all stakeholders to accept the change. In this stage the business needs to

  communicate and prepare for the change

• Refreeze

• In this stage, the actual change takes place. This is the implementation step and requires stakeholders to

  embrace the change for it to be effective

Organize Lewin's Model for Change into the right categories

Groups:

(a) Unfreeze

,

(b) Change

,

(c) Refreeze

• Celebrate the success

• Manage the change

• Implement the change

• Sustain the change

• Involve all stakeholders

• Communicate the change

• Determine the change

• Prepare for the change

• Solidify the change

Match the following definitions for Lewin's Force Field Analysis

• Force Field Analysis

• the forces that support a change

• Restraining forces

• the forces that resist a change

• Drivers of change

• a tool used to identify and analyse

  the positive factors (driving forces) and negative factors

  (restraining forces) in an environment where change is

  occurring

Label the diagram for Lewin's Force Field Analysis

a

b

c

Driving forces

Restraining forces

Change

Organize these fictitious options for Lewin's Force Field Analysis into the right categories

Groups:

(a) Driving forces

,

(b) Restraining forces

• Need to improve the speed of production

• Need to raise output volume

• Customers are demanding new products

• Cost of the new technology

• Maintenance costs are increasing

• Staff are reluctant

• Downtime during the upgrade

• Good relationship with existing

  suppliers