RIF 01 Practice Exam 2024-2025

Which of the following is not an example of a role in a retail career?

• Cashier
• Visual Merchandiser
• Buyer
• Babysitter

"S" in SMART goal stands for specific. Therefore which of the following is a SMART goal?

• I will sell more.
• I will increase my monthly sales volume by 20% by the end of March.
• I will increase my sales volume until my manager is happy with my performance.
• I will increase my monthly sales a lot every month.

If a customer is about to purchase a soccer ball and you recommend additional items such as soccer shorts what is this called?

• Cross-selling
• Upselling
• Diverse selling
• Additional selling

Which of the following is a standard term that describes the audience of retail stores - the people who will buy things from stores?

• Manufacturers
• Wholesalers
• Customers
• Buyers

Which of the following facilities holds large quantities of products that are later sent to retail locations?

• Distribution center
• Manufacturer
• Wholesaler
• Retailer

What kinds of things does a manufacturer produce?

• Fossil fuels
• Finished products
• Services
• Raw materials

A car wash is considered to be a retail service. Therefore which of the following would be considered a retail product?

• A car
• A delievery
• A repair
• A sale

A negative attitude is what?

• A poor reaction to a situation or idea
• A positive reaction to a situation or idea
• A growth mindset
• A fixed mindset

What top skills should a salesperson have?

• Quick and efficient
• Timely and prompt
• Communication and active listener
• Product and customer knowledge

Customers of a successful athletic store chain can purchase products in person in the store or online from their website or mobile app. Customer can also receives texts and emails about sales promotions and new products. This type of retailing is know as?

• Multichannel
• Mixed-channel
• Alternate-channel
• Omnichannel