Learning Day

How many types of profiles can you create during registration? ​

• 1

• 2

• 3

How do I verify my profile?​

• 1. You will be asked to verify your profile every time you log in​

• 3. Verification is not required for any actions in the app / website​

• 2. You need to upload your ID and verify your email address​

How do I add water accounts as an account holder to view and manage in the app / website?​

• 2. Navigate to the Add Water Accounts page and select from the list of accounts tied to your ID ​

• Enter your ID and the water account number manually in the Settings page

• 3. Call customer service to add the accounts for you​

How can I check my current water consumption?​

• 1. Go to the Water Info page and select Usage History​

• 3. Check your email for monthly water usage reports​

• 2. Navigate to the My Water Accounts page, select the account, and view the consumption history​

How do I set my preferred region on the Water Info page?​

• 1. Tap on the filter and tap on the star icon next to the region you want to save as preferred​

• 2. Manually type in the region name in the search bar​

• 3. Call customer service to set your preferred region​

Can I reschedule my appointment?​

• 1. Yes, you can reschedule one day prior to your selected date​

• 1. No, once an appointment is set, it cannot be changed​

• 2. Rescheduling is only allowed through phone calls to customer service​

What categories can I not filter under the Notifications tab?

• 1. Campaigns & Promotions​

• 1. Payments & Discounts​

• 2. General & Water Info​