ExPhys Ch. 2 Vocabulary

What is the term for the various monetary requirements associated with the day-to-day running of a business?

• Adherence

• Operational cost

• Forecasting

• Rapport

Which exercise training method is defined by intervals of near-maximal intensity broken up by relatively short periods?

• Adherence training

• High-intensity interval training (HIIT)

• SWOT analysis

• Sales process

What term describes the level of commitment to a behavior or plan of action?

• Prospect

• Rapport

• Adherence

• Brand

What is the term for an individual who has been identified as a potential client?

• Prospect

• Brand

• Forecasting

• Rapport

What is the system for learning about the needs of a potential client to be able to identify and present a number of solutions for those needs?

• SWOT analysis

• Sales process

• High-intensity interval training (HIIT)

• Unique selling proposition

What type of questions cannot be answered with a simple yes or no and require critical thinking to formulate a response?

• Open-ended questions

• Closed-ended questions

• Multiple-choice questions

• True/False questions

What is the rapport-building technique where fitness professionals walk around the gym floor talking to members without overtly presenting a sale?

• Forecasting

• SWOT analysis

• Working the floor

• Sales process

What term describes a relationship in which two people understand each other's ideas, have respect for one another, and communicate well?

• Adherence

• Rapport

• Prospect

• Brand

What is the business management technique that helps predict how much work is needed to meet a revenue goal?

• Forecasting

• SWOT analysis

• Sales process

• High-intensity interval training (HIIT)

What term describes highlighting unique skills or traits during a sales presentation that allow an individual to stand out from the competition?

• Brand

• Unique selling proposition

• Adherence

• Prospect