Business Processes Using Enterprise IS - Chapter 7

Which of the following is a primary benefit of implementing an ERP system?

• Increased data redundancy

• Improved data accuracy

• Higher operational costs

• Decreased employee productivity

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What is the main goal of Business Process Reengineering (BPR)?

• To maintain current business processes

• To improve existing processes incrementally

• To redesign business processes for dramatic improvements

• To outsource business processes

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Which system is primarily used to manage the flow of goods, information, and finances as they move from supplier to manufacturer to wholesaler to retailer to consumer?

• ERP

• CRM

• SCM

• HRM

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Which of the following is NOT a type of enterprise system?

• ERP

• CRM

• SCM

• ATM

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What is a key factor in achieving enterprise system success?

• Ignoring user feedback

• Lack of training

• Strong executive support

• Minimal investment

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Which of the following is a common challenge faced during Business Process Reengineering?

• Increased employee morale

• Resistance to change

• Decreased efficiency

• Reduced customer satisfaction

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Which of the following is a benefit of Supply Chain Management systems?

• Increased inventory levels

• Improved supplier relationships

• Higher transportation costs

• Decreased order accuracy

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Which of the following is a critical success factor for ERP implementation?

• Lack of user involvement

• Clear project goals and objectives

• Minimal training

• Poor project management

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What is the primary focus of Customer Relationship Management (CRM) systems?

• Managing financial transactions

• Managing customer interactions

• Managing supply chain logistics

• Managing human resources

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What is the main objective of Supply Chain Management (SCM) systems?

• To increase production costs

• To optimize the flow of products and information

• To reduce customer satisfaction

• To create data silos

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