Mastering Professional Email Etiquette

Which of the following is the correct order of elements in a professional email structure?

• Subject Line, Greeting, Body, Closing, Signature

• Greeting, Subject Line, Body, Closing, Signature

• Subject Line, Body, Greeting, Closing, Signature

• Greeting, Body, Subject Line, Closing, Signature

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DOK Level 2: Skill/Concept

Why is it important to have a clear and concise subject line in a professional email?

• It makes the email look more formal.

• It helps the recipient understand the email's purpose quickly.

• It ensures the email is not marked as spam.

• It makes the email longer.

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DOK Level 2: Skill/Concept

Which of the following best describes a professional tone in an email?

• Using slang and casual language.

• Using polite and respectful language.

• Using emojis and abbreviations.

• Using all capital letters.

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DOK Level 2: Skill/Concept

What is the recommended time frame for responding to a professional email?

• Within a week.

• Within 24-48 hours.

• Within a month.

• Immediately, regardless of the time.

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DOK Level 2: Skill/Concept

When attaching files to an email, which file format is generally preferred for documents?

• .exe

• .pdf

• .mp3

• .jpg

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DOK Level 2: Skill/Concept

What information should be included in an email signature?

• Just your name.

• Your name, job title, and contact information.

• A quote and your name.

• Your favorite hobby.

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DOK Level 2: Skill/Concept

Which of the following is an example of a clear and effective subject line?

• "Meeting"

• "Important: Q3 Sales Meeting on July 15"

• "Hey"

• "Re:"

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DOK Level 2: Skill/Concept

How should you address the recipient in a professional email if you do not know their name?

• "Hey there"

• "To whom it may concern"

• "Dear Sir/Madam"

• "Hi"

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DOK Level 2: Skill/Concept

What is the purpose of the closing in a professional email?

• To introduce a new topic.

• To summarize the email and provide a polite ending.

• To add more attachments.

• To repeat the subject line.

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DOK Level 2: Skill/Concept

Which of the following is NOT a good practice when sending attachments in a professional email?

• Mentioning the attachment in the body of the email.

• Sending large files without compressing them.

• Using common file formats like .pdf or .docx.

• Ensuring the attachment is relevant to the email content.

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DOK Level 2: Skill/Concept