Exploring Hospitality Basics Quiz

Which of the following is a type of hospitality service?

• Retail

• Healthcare

• Lodging

• Manufacturing

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DOK Level 1: Recall

What is the primary focus of customer service in the hospitality industry?

• Selling products

• Ensuring customer satisfaction

• Managing finances

• Developing new technologies

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DOK Level 1: Recall

Which of the following is a career in the hospitality industry?

• Software Developer

• Hotel Manager

• Civil Engineer

• Accountant

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What is a key skill required for effective customer service in hospitality?

• Coding

• Communication

• Painting

• Driving

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Which type of hospitality service involves providing food and beverages?

• Lodging

• Retail

• Food and Beverage

• Transportation

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What is the role of a concierge in a hotel?

• Cleaning rooms

• Managing finances

• Assisting guests with services and information

• Cooking meals

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DOK Level 1: Recall

Which of the following is NOT a type of hospitality service?

• Lodging

• Food and Beverage

• Retail

• Transportation

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DOK Level 1: Recall

What is an essential customer service skill in the hospitality industry?

• Financial analysis

• Effective listening

• Graphic design

• Software development

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Which career involves managing the daily operations of a hotel?

• Chef

• Hotel Manager

• Tour Guide

• Flight Attendant

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What type of hospitality service is provided by airlines?

• Lodging

• Food and Beverage

• Transportation

• Retail

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DOK Level 1: Recall