IS203/303-Midterm

What is the primary goal of business process management?

• Improve operations and reduce costs
• Increase customer dissatisfaction
• Decrease company performance
• Complicate business processes

Which community is interested in detecting structural deficiencies in real-world business processes?

• Researchers with a background in formal methods
• Software developers
• Business engineers
• Process participants

What is the role of information technology in business process management?

• Supporting business process activities
• Ignoring business process models
• Replacing human workers entirely
• Complicating process execution

How can a company achieve its business goals efficiently?

• Effective collaboration between people and enterprise resources
• Minimizing employee interaction
• Reducing customer satisfaction
• Ignoring business process models

What is the first phase in the business process lifecycle?

• Design and Analysis
• Enactment
• Evaluation
• Configuration

During which phase of the business process lifecycle are surveys conducted?

• Design and Analysis
• Configuration
• Enactment
• Evaluation

What is the purpose of the Configuration phase in the business process lifecycle?

• Implementing the business process
• Evaluating process performance
• Enacting business process instances
• Designing business process models

What triggers the initiation of a business process instance?

• Receipt of an order sent by a customer
• Completion of the Configuration phase
• System shutdown
• Process Evaluation

What is a key feature of the Enactment phase?

• Run time of business process instances
• Initial process design
• Evaluation of process performance
• Configuration of the business process model

What is the role of process monitoring in business process management?

• Visualize the status of business process instances
• Initiate process instances
• Replace human workers in the process
• Ignore process orchestration