ICPM 2 - Chapter 7

ICPM 2 - Chapter 7

Professional Development

40 Qs

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ICPM 2 - Chapter 7

ICPM 2 - Chapter 7

Assessment

Quiz

Professional Development

Professional Development

Practice Problem

Hard

Created by

Natalie Brown

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40 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

__________ is one-on-one coaching that is an effective tools for recruiting, developing, and retaining an organisation’s employees and leaders.

Organisational coaching

Leadership coaching

Executive coaching

Team coaching

Management coaching

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

Terry was very surprised when Pat came to him and stated that there was a problem with the current week’s productivity level. He was surprised because his productive levels had been the same for the past five months. The problem with Pat’s feedback is that it was not __________.

Timely

Documentable

Nonpersonal

Valid

Purposeful

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

Which supportive behaviouur demonstrates a coach’s willingness to

understand before trying to be understood?

Passive

Verbal

Aggressive

Active

Tangible

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

__________ is one-to-many coaching that is an effective tool for enhancing team dynamics by presenting new insights to many employees at once.

Organisational coaching

Leadership coaching

Executive coaching

Team coaching

Management coaching

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

Effective coaches who have high personal standards, are able to develop mutual relationships, are trustworthy, and are willing to share their wisdom possess which of the following successful characteristics of

coaches?

Personal level of caring

Responsibility and accountability

Good communication skills

Honesty and trustworthiness

A desire to bring out the best in others’ performance

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

Requesting feedback too frequently does which of the following?

Demonstrates lack of commitment to improve.

Helps in understanding blind spots.

Reinforces positive and effective behaviors.

Implies lack of confidence in your abilities.

Illustrates your understanding of the feedback process.

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

At Orbit Tours Inc., the customer service team evaluates is progress by

tracking the ratings given by customers in customer satisfaction surveys.

The source of such feedback is said to be which of the following?

Self

Stakeholders

Task itself

Customers

Organisation itself

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