NRF Customer Service & Sales Chp. 2 Review

NRF Customer Service & Sales Chp. 2 Review

Professional Development

38 Qs

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NRF Customer Service & Sales Chp. 2 Review

NRF Customer Service & Sales Chp. 2 Review

Assessment

Quiz

Professional Development

Professional Development

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Created by

Aurella Green

Used 19+ times

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38 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

___________ is information learned and used to help customers understand how a product or service will meet their needs.

Product Knowledge

Product Features

Company Brand

Brand Promise

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

True or False

The assortment of products and/or services offered for purchase by a retailer is an important part of their brand promise to customers and their competitive edge in the marketplace.

True

False

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

True or False

Products are physical goods

True

False

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

True or False

Services are intangible actions

True

False

5.

FILL IN THE BLANK QUESTION

1 min • 1 pt

Product __________ can be touched, tasted, seen, smelled and/or heard.

6.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Choose ALL that apply-

Product features include things like:

color

flavor

scent

size

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

True or False

Product and service benefits are the advantages that make a certain product or service a good choice for the consumer.

True

False

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