Communication Skills and Ethics Summative

Which of the following communication mediums is most likely to be used for sports marketing?

• Social media

• Television

• Radio

• Newspaper

Which of the following communication mediums is NOT likely to be used for business interactions?

• Mail

• Phone conversations

• One-on-one encounters

• Video games

What type of communication involves direct personal interaction?

• Social media

• Mail

• One-on-one encounters

• Emails

Which type of communication is typically used for sending written messages electronically?

• Social media

• Mail

• Phone conversations

• Emails

Which of the following is a role of communication?

• Ensuring the message is received through speaker cues.

• Ignoring the audience's feedback.

• Using social media at inappropriate times.

• Limiting the information shared with customers.

What is one of the cues that can limit effective communication?

• Clear and concise messaging.

• Staring at your presentation instead of the audience.

• Active listening.

• Ensuring customers receive information.

When is it appropriate to use social media according to the role of communication?

• At any time.

• During important meetings.

• When relationships are established, or business requires it.

• When ignoring the audience.

What does effective communication ensure for customers?

• They receive accurate information.

• They are ignored.

• They are confused.

• They receive mixed messages.

Which of the following is important for developing presentation skills?

• Eye contact

• Hand gestures

• Background music

• Bright colors

What aspect of voice is important for developing presentation skills?

• Volume and speed

• Tone and projection

• Pitch and rhythm

• Clarity and accent