ID & CN Pr#d#ct H#ng##t: B#ll#ng

Merchant have an unpaid bills in March 2021 & June 2024, but instead of paying the bills in March 2021, merchant wanted to pay their June 2024 bills. Can this happened?

• No. because Xendit billing payment system is First in - First Out. So the payment will be settle to the oldest unpaid invoice first
• Yes, merchant now can choose their selected month bills by requesting to CS
• Yes, merchant now can choose their selected month bills by paying through dashboard by: Click Pay Bills > Choose selected month
• Only if merchant have agreement with AM/CPS

How much is the Withholding Tax 2% / PPh 23 for this invoice?

In 26 August 2024, Merchant reaching out because they haven't received their July's tax invoice on their dashboard. What will you do?

• Direct merchant to contact Direktorat Jenderal Pajak because it's outside of Xendit authority
• 1. Double check on admin dashboard 2. Escalate to L2
• 1. Double check on admin dashboard 2. Escalate to #finance
• Inform merchant to wait because the tax invoice will be released by the end of the month

Merchant wanted to pay bills by prededucting 2% of their withholding tax, what is your suggestion?

• Merchan can turn on toggle "Apply Withholding Tax (PPh 23)" on Xendit dashboard by themselves
• Request to CPS/AM for manual prededuct withholding tax billing payment
• This feature is not supported and recommended by Xendit
• Merchant needs to contact Xendit finance team

What's the correct format of Withholding Tax Slip that can be acceptable in merchant dashboard?

• PDF format
• Scanned document
• Downloaded WHT Slip from DJP website
• Max size 1MB

How long finance will verifying the withholding tax slip submitted by merchant?

• 2-3 days
• 3-5 days
• instant
• 3-5 working days

Merchant complaining they haven't receive their Tax Invoice for this billing invoice, why is that?

• still not pass the tax invoice issuance date
• Total billed transactions of the month is less than IDR 1,000
• bug system issue

What are the payment option for merchant for paying their bills?

• Mandiri Virtual Account
• topping up merchant Billing Balance
• Cash Balance
• Pay to Xendit Finance bank account

Where can merchant download their billing information such as tax invoice, billing invoice, billing report from dashboard?

• Login to Dashboard > go to Settings > Choose "Billing Statements" > Click the three dots icon on the desired billing month
• Login to Dashboard > go to Settings > Choose "Your business"
• Login to Dashboard > go to Settings > Choose "Email Recipient" > Add Recipient > Tick "Billing Statement"

Why merchant can't upload their withholding tax slip?

• bug system issue
• merchant hasn't paid their bills
• incorrect format of Withholding Tax Slip