YOUTUBE WORKSHEET - Consumer Guarantees Re-visited |The Checkout

Under the Australian consumer law, what is guaranteed for a product?

• A lifetime warranty

• An automatic guarantee that a product lasts for a reasonable amount of time

• A guarantee that the product will never break

• A guarantee that the product will be replaced every year

What section of the Australian consumer law covers the automatic guarantee?

• Section 12

• Section 54

• Section 78

• Section 101

What should you do if you want to know more about the exceptions to the consumer guarantees?

• Visit the hc's web page on consumer guarantees

• Call the manufacturer

• Ask the shop manager

• Read the product manual

What is the response if retail staff or their manager tells you the warranty has expired?

• Accept the expiration

• Say that under the Australian consumer law, there is an automatic guarantee

• Ask for a refund

• Leave the shop

What is the purpose of the automatic guarantee under the Australian consumer law?

• To ensure products are free

• To ensure products last for a reasonable amount of time

• To ensure products are replaced every year

• To ensure products are always in stock

What can you do if a product is of unacceptable quality?

• Only return it to the manufacturer

• Only return it to the importer

• Claim against the manufacturer or the importer

• Keep the product

What are retailers still trying to tell you before you make a purchase?

• You should buy an extended warranty

• You should buy insurance

• You should buy a new product

• You should buy a replacement

What is the purpose of buying an extended warranty according to retailers?

• To get a discount on future purchases

• To be covered if anything goes wrong

• To get free products

• To avoid paying taxes

Can sellers trick you into giving up your consumer guarantees?

• Yes, if they use legal terms

• No, they cannot

• Yes, if they offer a discount

• Yes, if they provide a no refund sign

What should you remember about your consumer guarantees?

• They can be waived by signing a contract

• They are always valid regardless of what the seller says

• They are only valid for a year

• They can be voided by a no refund sign