Conflict Resolution Quiz

When two people in the same department disagree about how to allocate their budget, they are experiencing a(n)

• internal conflict.

• labor dispute.

• external conflict.

• reconcilable dispute.

Which of the following situations is an example of a possible conflict that might result from miscommunication:

• Andy, who is usually calm and objective, answers Lisa’s question rudely.

• Connie is upset because Jacob forwarded the memo to her manager without asking her.

• Jason is concerned because his manager called three of his coworkers into their office.

• Kim doesn’t ship an order on time, because she does not have correct information.

Two people are in a conflict because both of them want to be the group’s leader. What is the reason for the conflict?

• Resentment

• Authority

• Creativity

• Motivation

A person is most likely to experience frustration or health problems when the

• other person does not use the yielding conflict response mode.

• disagreement is not handled well.

• conflict is about something tangible or concrete.

• other person uses problem-solving techniques.

Often, people can creatively resolve a conflict by

• brainstorming.

• debating.

• deciding.

• mediating.

A conflict can be a positive experience if it increases a person’s level of

• intelligence.

• aggression.

• obligation.

• performance.

During a disagreement, Jerome gives his friend what they want. Jerome’s reaction is called the

• conflict response mode.

• resolution defense form.

• disagreement reply method.

• situational attitude approach.

Which of the following can lead to increased stress and decreased productivity at work:

• Yielding

• Ignoring

• Negotiating

• Problem-solving

Which of the following statements about conflict is true:

• People can effectively resolve major disagreements by ignoring them.

• Problem-solving is most appropriate when the issue is not important to you.

• The way a person behaves can affect the outcome of a disagreement.

• Confronting a conflict should involve a forcing response mode.

The first step in resolving a conflict occurs when one of the people

• acknowledges the conflict.

• discusses resolution options.

• remains calm and objective.

• asks for a third party’s opinion.