ICPM 3 - Chapter 3

Which of the following is a detailed guide or roadmap for how a change will be implemented that addresses the who, what, when, where, and how of the change and appoints a change agent?

• Force field analysis

• Change plan

• Planned change process

• Kotter framework

• McKinsey framework

Which of the following is not a role manager’s play when bringing about change within an organization?

• Coach

• Authoritarian

• Observer

• Scout

• Advocate

During the Planned Change Process, which steps involves recognizing the internal and external forces that comprise the success of an organization by creating a problem that warrants a change?

• Develop a plan and implement it

• Evaluate success and goal attainment

• Assess the need for change

• Develop goals for the change

• None of the above

__________ is the ability to see or do something in a new way—whether

crafting a product, developing a service, or envisioning a new idea.

• Innovation

• Brainstorming

• Mentoring

• Creativity

• Aligning

__________ is a change management model based on the theory that, for an

organization to perform well and achieve success, seven interdependent

elements need to be aligned and mutually reinforcing.

• McKinsey’s model

• McClelland’s model

• Kotter’s model

• Kurt Lewin’s model

• Alderfer’s model

Issues such as global warming, equal opportunity for women, and

immigration policies are examples of what type of external force of

change?

• Political and social conditions

• Globalization

• Management

• Economy

• Economy

Which of the following correctly identifies the three primary stages of

change?

• Resistance, recovery, and commitment

• Recovery, discovery, and transformation

• Resistance, recovery, and transformation

• Resistance, discovery, and commitment

• Recovery, transformation, and commitment

__________ is the value added to originality that makes a product, service, or

idea desirable to business, government, or society.

• Innovation

• Brainstorming

• Mentoring

• Creativity

• Aligning

Which of the following is not a best practice for managing change?

• Open communication

• Consider the culture

• Focus on the emotional and rational

• Leverage only formal solutions, and avoid informal ones

• Assess, react, and adapt

Which of the following is an internal force for change?

• Management

• Economy

• Globalization

• Political and social conditions

• New technology