Y12 IPT 9.4.1.2 Quiz

What is the primary characteristic of real-time transaction processing systems?

• Transactions are processed in batches.

• Transactions are completed immediately after initiation.

• Transactions are processed at the end of the day.

• Transactions are processed weekly.

What is another term commonly used for real-time transaction processing?

• Batch processing

• Deferred processing

• Online transaction processing (OLTP)

• Scheduled processing

Which of the following is NOT a step in the reservation system process?

• Collect and store details of required service

• Confirm availability of service and temporarily reserve service

• Collect and store customer details

• Process and store customer feedback

What is the purpose of providing feedback to the user in real-time transaction processing?

• To confirm the transaction has been initiated

• To assure the user that processing is taking place

• To collect user preferences

• To store user data for future transactions

Which of the following is an advantage of real-time processing of reservations?

• Customers receive a booking confirmation after 24 hours

• Service providers can allocate services on a first-come, first-served basis

• Customers have to wait for manual approval

• Service providers cannot tailor their marketing strategies

What is the role of a financial institution in the reservation system?

• To collect and store customer details

• To confirm availability of service

• To process and approve payments

• To create and display confirmation to the customer

What is the first step in the phone reservation transaction process at the Hylton Hotel?

• Enter Guest Name

• Search for Guest

• Operator answers phone

• Verify Guest Details

If the guest is a repeat guest, what action is taken next in the reservation process?

• Create New Guest Record

• Retrieve Guest Record

• Verify Guest Details

• Enter Dates, Number of Guests, Room Type

What happens if there are no available rooms after calculating available rooms?

• Create Availability Record

• Verify reservation details with guest

• Enter Dates, Number of Guests, Room Type

• End the reservation process

What is verified with the guest after creating the availability record?

• Guest Name

• Room Type

• Reservation details

• Number of Guests