Y10 Business Studies - C9 Internal and External Communication

What is effective communication?

• When a message is ignored

• When communication is only one-way

• When the message is received, understood, and acted upon

• When the sender does not receive feedback

What type of communication occurs between members of the same organization?

• Internal communication

• Informal communication

• Formal communication

• External communication

Which of the following is a feature of effective communication?

• Only the sender

• Only the receiver

• Feedback

• Only the medium

What is one advantage of two-way communication?

• The receiver feels part of the process

• It requires no feedback

• It is less formal

• It is faster than one-way communication

Which method of communication includes letters and emails?

• Verbal methods

• Written methods

• Non-verbal methods

• Visual methods

What is a disadvantage of verbal communication?

• It is quick to give out

• It can be used in large groups

• It allows for immediate feedback

• It is not suitable for permanent records

Which of the following is an example of visual communication?

• Video conferencing

• Business letters

• Telephone conversations

• Charts and diagrams

What is a barrier to effective communication?

• Clear feedback

• A well-defined medium

• Misunderstanding of the message

• Direct communication

What type of communication is characterized by established channels and professional language?

• Spontaneous communication

• Casual communication

• Formal communication

• Informal communication

What is one factor to consider when choosing a communication method?

• The speed of communication

• The location of the receiver

• The color of the message

• The sender's mood