Y10 Business Studies - C20 Achieving Quality Production

What is the main purpose of quality in a business?

• To reduce employee workload

• To ensure products meet customer expectations

• To minimize marketing costs

• To increase production speed

What is a quality standard?

• The average production time for a product

• The total cost of production

• The minimum acceptable level of quality for products or services

• The maximum price a product can be sold for

Which of the following is an example of a design standard?

• Minimizing waste in production

• Reducing production costs

• Using the latest technology in a product

• Increasing employee training

What is the main goal of quality control?

• To ensure products are marketed effectively

• To check the quality of goods at the end of production

• To train employees on production techniques

• To increase the number of products produced

What is a disadvantage of quality control?

• It requires less training for workers

• It motivates workers through variety

• It can lead to additional costs for inspectors

• It eliminates faults before delivery

What does quality assurance focus on?

• Setting agreed standards for every stage of production

• Checking quality only at the end of production

• Reducing the number of employees in production

• Increasing the speed of production

Which of the following is an advantage of quality assurance?

• Higher training costs for employees

• Fewer customer complaints

• More repetitive tasks for workers

• Increased customer complaints

What does TQM stand for?

• Total Quality Measurement

• Total Quality Management System

• Total Quality Management

• Total Quantity Measurement

What is a key feature of TQM?

• Focus on quality at each stage of production

• Limiting the number of quality checks

• Increasing production speed

• Emphasis on reducing employee involvement

What is one of the goals of TQM?

• To increase production costs

• To reduce the number of employees

• To have as many defects as possible

• To get it right the first time