BITAW NA

Select all the items that are w/in the BASE PFF scope, given that the new contact is properly maintained by the Data Team

• Contact Person IT End Customer - Order Level

• Contact Person End Customer - Quote Level

• Contact Person IT - Order level

• Contact Person IT - Quote Level

Ticket about "Flagged for Archiving" should be forwarded to DATA MANAGEMENT TEAM

• TRUE

• FALSE

The ticket about Contact Person End Customer tagged as FLAGGED should be forwarded to BASE _________ team.

• Data Management Team

• Chat Support

• Deal Support

• Data Team

If the ticket is out of our scope (BASE PFF AND ASP), it will be better to:

• Solve it even if it's not within our process

• Collab with our team to check for work around and solve it ourselves

• Accept the fact that it's not w/in our scope & forward to the expert team

• Confirm what you have investigated on your end and forward the ticket to the appropriate team

Speaking of boundaries and scopes, which of these statements are TRUE

• BASE PFF are responsible in updating all the contacts in order level

• BASE PFF should update the Contact Person IT - Order Level

• Forward the ticket to Chat Support if it's about Contact Person End Customer

• BASE Chat Support will remove the Flagged for Archiving mark in the Contact

Our team needs to send a follow up email to confirm who will be the new CPIT. Who are the other 3 other recipients (CC) that we need to include on this follow up email?

(a)  

As of today, August 29, 2024, are we allowed to use Waiting on Hold ticket status for CPIT related tickets?

• YES

• NO

Why do we need to CC ITCF on follow up CPIT email?