BITAW NA

BITAW NA

Professional Development

8 Qs

quiz-placeholder

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Assessment

Quiz

Information Technology (IT)

Professional Development

Practice Problem

Hard

Created by

Christine Villamor

Used 2+ times

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8 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

Select all the items that are w/in the BASE PFF scope, given that the new contact is properly maintained by the Data Team

Contact Person IT End Customer - Order Level

Contact Person End Customer - Quote Level

Contact Person IT - Order level

Contact Person IT - Quote Level

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

Ticket about "Flagged for Archiving" should be forwarded to DATA MANAGEMENT TEAM

TRUE

FALSE

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

The ticket about Contact Person End Customer tagged as FLAGGED should be forwarded to BASE _________ team.

Data Management Team

Chat Support

Deal Support

Data Team

4.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Media Image

If the ticket is out of our scope (BASE PFF AND ASP), it will be better to:

Solve it even if it's not within our process

Collab with our team to check for work around and solve it ourselves

Accept the fact that it's not w/in our scope & forward to the expert team

Confirm what you have investigated on your end and forward the ticket to the appropriate team

5.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Media Image

Speaking of boundaries and scopes, which of these statements are TRUE

BASE PFF are responsible in updating all the contacts in order level

BASE PFF should update the Contact Person IT - Order Level

Forward the ticket to Chat Support if it's about Contact Person End Customer

BASE Chat Support will remove the Flagged for Archiving mark in the Contact

6.

FILL IN THE BLANK QUESTION

1 min • 1 pt

Media Image

Our team needs to send a follow up email to confirm who will be the new CPIT. Who are the other 3 other recipients (CC) that we need to include on this follow up email?

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

As of today, August 29, 2024, are we allowed to use Waiting on Hold ticket status for CPIT related tickets?

YES

NO

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