Amendments

How do you identify a Planned Schedule change?

• Changes within 72 hours of departure.

• Changes within 48 hours of departure.

• Changes within 24 hours of departure.

• Changes outside 72 hours of departure.

Which of the following helps best identify the flight is disrupted?(multiple answers)

• OPEN-I

• DISRUPT Stamp on the PNR

• SSR - IROP

• HX flight segments in the PNR

Customer was departing from BCN to BKK and back. He has missed the flight and is calling us to retain the return flights. What will you advise?

• Changes will be at no extra cost.

• All charges apply.

• Can reissue at NOADC but no refund for unused segments.

• Can refund only.

Customer was departing from MXP to NRT and back. He has missed the flight and is calling us to retain the return flights within 12 hours of No-show. What will you advise?

• Changes will be at no extra cost.

• All charges apply.

• Can reissue at NOADC but no refund for unused segments.

• Can Refund only.

Involuntary schedule change within 72 hours of departure are considered as __________

What would be the change fee for the below fare basis- “O4APSME9 “?

• USD 50

• USD 100

• USD 150

• USD 30

Customer holds a DBC ticket which was issued on 01-Dec-2023. His first booked outbound date is 02-Feb-2024. Please select the correct answers from the below options. (multiple answers)

• Customer needs to commence the journey before 01-Dec-2024

• He needs to complete the journey before 02-Feb-2025

• He can travel after 01-Dec-2024 as long as he completes the travel by 02-Feb-2025

• The outbound and inbound should be completed within 12-months.

Name correction fee for EK/QF PNR is (multiple answers)

• Free within 72 hours of departure.

• Free within 72 hours of ticketing.

• USD30 post 72 hours of ticketing.

• USD50 post 72 hours of ticketing.

Customer purchased promo upgrade and his journey was affected due to disruption. Please select the actions you will take. (Multiple answers)

• Book him in P class if available and revalidate the ticket.

• Inform customer it's non-refundable.

• Inform customer he can claim a refund post travel completion.

• Email ResServices to get P due to disruption.

Customer is booking a business class ticket for 1 ADT and 1 CNN ex Germany. What will the charge to book German Rail on EOL?

• EUR28 per direction per adult, EUR14.50 per direction per child

• EUR28 per direction per adult and free for child passenger.

• It will be free for both passengers.

• None of the above