Soal Front Office 1

One section in FO Department which has many duties to handle arrival guest, guest stay in the house and guest departure is …….....

• Reservation

• Concierge

• Reception

• Telephone Operator

The main duty of reception, except!

• Handling guest check in

• Register guest arrival

• preparing guest arrival

• Take a note of reservation request

What do you say to a girl age 30 years old who comes to the receptionist at 11 a.m?

• Good morning sir

• Good afternoon madam

• Good morning madam

• Good morning miss.

Spell use the International Spelling board “Richard” ....................

• Romeo – Indian – Charlie – Harmony – Alpha – Romeo – Delta

• Romeo – Indian – Charlie – Hotel – Alpha – Romeo – Delta

• Romeo – Indian – Carlos – Harmony – Alpha – Romeo -Delta

• Romeo – Isaac – Charlie – Hotel – Alpha – Romeo – Delta

Spell use the International Spelling Board “Saskia” ......................

• Siera – Alpha – Siera – Keyword – Indian – Alpha

• Siera – Alpha – Siera – Keyword – Isaac – Alpha

• Sarah – Alpha – Sarah – Kilo – Indian – Alpha

• Siera – Alpha – Siera – Kilo – Indian – Alpha

Good expression for greeting and offering assistance, Except!

• Good morning Saraswati Hotel, Bella speaking. How may I assist you?

• Good evening The Oasis Hotel, Ratna speaking. May I help you?

• Good afternoon Saraswati Hotel, Leoni speaking. How may I help you?

• Good morning sir, welcome in Saraswati Hotel, can I help you?

Good expression when a receptionist got a phone call in the morning.

• Good evening sir, Nabila speaking. Anything can I do for you?

• Good morning Madam, Marismi speaking. May I assist you?

• Good afternoon sir, Okta speaking. May I help you?

• Hello, Arta speaking. What can I do for you?

What do you say the young woman aged about 17 who come to the front desk at 10.00 am?

• Good morning Miss.

• Good morning, Mrs.

• Good morning Sir.

• Good afternoon Mrs.

Rista      : Good morning, Arta ………

Arta       : I want to speak Mr. Jodi

• May I have your name?

• Could you join me?

• How do you do?

• May I help you?

Receiver              : Good evening, Bali Beach Hotel.

  Can I help you?

Caller   : I … like to speak with my friend please?

• May

• Would

• Can

• Could