Professional Communication During Conflict

Which of the following is an example of active listening?

• The teacher ignored the student's opinion

• The teacher made eye contact and nodded while the student was talking

• The teacher interrupted the student

• The teacher talked over the student

Which of the following is NOT a key characteristic of active listening?

• Making eye contact

• Interrupting the speaker

• Nodding while the speaker is talking

• Asking clarifying questions

Which of the following is a benefit of resolving conflicts effectively?

• Improved relationships

• Increased tension

• Ongoing arguments

• Unresolved issues

What is a key component of effective communication in conflict resolution?

• Active listening

• Ignoring the other person

• Speaking over the other person

• Avoiding the conversation

What should you do to show that you are actively listening?

• Face the other person

• Turn your back to the speaker

• Use your phone

• Look at your watch

What is the main focus when managing non-verbal communication?

• Confronting the person

• Confronting the situation

• Ignoring the problem

• Attacking the individual

Which of the following is a key concept in conflict resolution?

• Blaming others

• Addressing the problem

• Ignoring the issue

• Attacking the individual

What is an 'I' Statement?

• A communication style that focuses on your feelings or beliefs.

• A statement that blames others.

• A way to avoid expressing concerns.

• A method to attack others.

Which skills can help in both personal and professional conflicts?

• Managing non-verbal communication and using 'I' statements

• Ignoring the conflict

• Blaming others

• Avoiding communication

What is a common barrier to effective communication in conflicts?

• Active listening

• Interrupting the speaker

• Making eye contact

• Using 'I' statements