
Professional Communication During Conflict
Authored by Angelica Valderramos
Education
10th Grade
DOK Level 2: Skill/Concept covered
Used 2+ times

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15 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is an example of active listening?
The teacher ignored the student's opinion
The teacher made eye contact and nodded while the student was talking
The teacher interrupted the student
The teacher talked over the student
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is NOT a key characteristic of active listening?
Making eye contact
Interrupting the speaker
Nodding while the speaker is talking
Asking clarifying questions
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is a benefit of resolving conflicts effectively?
Improved relationships
Increased tension
Ongoing arguments
Unresolved issues
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is a key component of effective communication in conflict resolution?
Active listening
Ignoring the other person
Speaking over the other person
Avoiding the conversation
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should you do to show that you are actively listening?
Face the other person
Turn your back to the speaker
Use your phone
Look at your watch
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the main focus when managing non-verbal communication?
Confronting the person
Confronting the situation
Ignoring the problem
Attacking the individual
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is a key concept in conflict resolution?
Blaming others
Addressing the problem
Ignoring the issue
Attacking the individual
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