Business Letters & Memos

Which of the following is NOT one of the parts of a business letter?

• A. Inside address

• B. Closing

• C. Executive summary

• D. Enclosure notification

Business letters and memos should be written using the same tone.

• True

• False

Letterhead allows a letter to be more professional because it designates the letter is a(n) __________ document.

• Informative

• Urgent

• Confidential

• Official

What does the phrase “cc: John Smith” indicate when included at the end of a letter?

• Additional papers regarding John Smith are included

• John Smith wrote the letter as requested by the sender

• John Smith is an additional recipient of the letter

• The recipient should notify John Smith the letter was received

Most letter formats require single spacing.

• True

• False

Memos are commonly used to __________ or __________.

• Scold; Punish

• Congratulate; Encourage

• Hire; Fire

• Inform; Persuade

_________ memos state policies or procedures the writer wishes the reader to follow.

• Directive

• Field report

• Response

• Trip report

_________ memos are sent in response to a question or information request.

• Directive

• Field report

• Response

• Trip report

_________ memos are used to report on inspection and procedures.

• Directive

• Field report

• Response

• Trip report

10. _________ memos are usually sent from a worker to a supervisor after returning from a business trip.

• A. Directive

• B. Field report

• C. Response

• D. Trip report