Mandiri Service Desk Quiz

Which of the following is NOT a channel for Mandiri Service Desk?

• Email: [e-mail]

• Phone: [phone]

• Whatsapp: [phone]

• IT Resto: https://mandiriservicedesk/

Which of the following issues can NOT be reported to Mandiri Service Desk via phone and whatsapp?

• Enable user emas & Link IOS mikro (menu blank)

• Info blokir rekening & backup harian

• Printer error & user BDS expired

• Branch offline & Critical report

Which of the following issues can NOT be reported to Mandiri Service Desk via IT resto/remedy?

• CIF change service & product code change

• Bill payment & hotline code

• Transaction confirmation & addition of menu in BDS

• Activation service for restricted accounts & token information service

What information is NOT mandatory to provide when reporting to Mandiri Service Desk?

• Branch code

• User ID eForm/NBDS experiencing issues

• Debit or credit card number of the customer

• Photo/video of the issue

What is NOT a step to consider when making a Service Request?

• Go to https://mandiriservicedesk and enter username and password. If the password is entered incorrectly 3 times, the user ID will be locked automatically. Call 14000 for password reset requests.

• To log in to the Remedy application, the user must request user addition to CISO-Security Support via email: [e-mail]

• From the home page, click Applications > Service Request Management > Request Entry

• Users can view ticket status in the 'My Request' menu

Which of the following steps can NOT be taken for Knowledge Management Remedy?

• From the Home Page click applications > Knowledge Management > Search Knowledge

• Type the name of the knowledge you want to search in the search box

• Select several knowledge items you want to open

• Click details then attachments will appear, double click the attachment to open the knowledge

What is NOT a requirement for submitting a user SSIM-Data Quality?

• Minimum professional staff (officer)

• User approver equivalent to BM/GBM/BOM

• User inputter equivalent to GBO/BOS/CSO

• Request letter for user creation (PDF) signed by at least Area Head level

What must be done on the SSIM-Data Quality web portal for normalization single request by Branch inputter?

• Field Branch, Area, and region will be automatically filled according to user login

• Enter the Definitive CIF number or CIF Paining (one of them)

• Click on the disclaimer checkbox

• Click the Submit button

What is NOT a point to consider in the SSIM-Data Quality overview category?

• Check the Emas and Livin Database: the system will check the data entered by the inputter three times a day, at 10:00, 14:00, and 16:00

• Data downloaded in CSV format. Use the text to columns menu to convert to Excel format

• Cut off time for input and approve data is a maximum of 15:00 WIB, data entered after cut off will be processed the next day.

• There is normalization process at the end of the month

What is a requirement for opening a QQ account?

• If it is a legal relationship between a child (adult or unmarried) and their parent/guardian, proof of family relationship must be requested from the representative of the prospective account owner

• If it is a legal representation relationship (other than the longest-living parent) or guardianship due to divorce, a photocopy of the guardian's appointment must be provided