HRM 186- P2 Q1

What does a telephone allow for?

• Video communication
• Voice message transmission and reception
• Sending mail

Which of the following tasks is performed by a telephone operator?

• Checking guest IDs
• Operating the console
• Serving food

Answer explanation

Explanation for the answer (optional)

How do hotels generate additional revenue from telephone services?

• By reselling local calls at a lower rate
• By charging handling fees and service charges
• By providing free long-distance calls

What system do hotels use to manage phone calls and communication internally?

• Public Exchange System
• Private Automatic Branch Exchange
• Room Interface System

What type of call is made within the local area and has no extra charge?

• Direct Distance Dialing (DDD)
• Local Calls
• Extended Area Calls

What is the main role of a hotel telephone operator?

• Cleaning rooms
• Managing phone calls within the hotel
• Supervising front desk staff

What does Call Barring prevent?

• Receiving incoming calls
• Making outgoing calls
• Connecting international calls

What is Autodial used for?

• Quickly dialing frequently used numbers
• Blocking calls
• Automatically screening calls

What does the Room Status Interface feature allow staff to do?

• Update the status of a guest room
• Manage dining reservations
• Track guest payments

Which system calculates and applies charges for calls made by guests?

• Guest Locator System
• Call Accounting System (CAS)
• Call Barring System