Room Status and Reservation Quiz

What does the color ORANGE (O) indicate on the Room Status Board?

• All rooms that are blocked/reserved for the day

• Rooms that are occupied

• Vacant and ready for occupancy

• Rooms that are out of order

Which color represents rooms that are occupied?

• YELLOW (Y)

• RED (R)

• WHITE (W)

• GREEN (G)

What does the color GREEN (G) signify?

• Rooms that are out of order

• Vacant but still dirty

• All rooms that are blocked/reserved for the day

• Vacant and ready for occupancy

What should you do if a customer has not paid for their reservation?

• Automatically confirm the reservation

• Cancel their reservation immediately

• Ignore the reservation

• Contact them to solicit payment

What is the first step in the process to change or cancel reservations?

• Verify the guest's identity

• Discuss the changes

• Locate the original reservation

• Provide a cancellation number

What does the color WHITE (W) indicate?

• Rooms that are out of order

• Vacant but still dirty

• All rooms that are blocked/reserved for the day

• Rooms that are occupied

What is indicated by the color YELLOW (Y)?

• Vacant and ready for occupancy

• Rooms that are out of order

• Rooms that are occupied

• Vacant but still dirty

What is an early departure?

• Changing the room type

• Extending the stay

• Arriving before the original arrival date

• Leaving before the original departure date

What should you do after processing a cancellation?

• Ignore the cancellation

• Confirm the reservation again

• Charge the customer a fee

• Provide a cancellation number

What does a walk-in reservation refer to?

• A reservation that has been canceled

• A reservation made on the day of arrival

• A reservation made in advance

• A reservation for a future date