Communication Skills Quiz

What is the purpose of observation in communication?

• To ignore the situation

• To communicate without thinking

• To communicate appropriately and with good timing

• To avoid eye contact

What does eye contact help with during communication?

• Ignoring the speaker

• Looking away from the speaker

• Looking at each other before and during communication

• Closing your eyes

Which of the following is NOT a part of effective listening?

• Eye contact

• Head nods

• Ignoring the speaker

• Listening noises

What does body language communicate?

• Verbal messages

• Non-verbal messages

• Written messages

• Text messages

What is the recommended distance to maintain between communicators?

• No distance

• An arm's length

• A mile

• A foot

What is turn taking in communication?

• Interrupting the speaker

• Entering and exiting a conversation with good timing

• Speaking continuously

• Avoiding conversation

What does staying on topic mean?

• Changing the subject frequently

• Remaining on the subject of the conversation

• Ignoring the subject

• Talking about unrelated topics

The Way - How can tone of voice and body language change a message?

• By making it unclear

• By using them to change the meaning

• By ignoring them

• By speaking louder

What does not fidgeting help with in communication?

• Distracting the speaker

• Distracting the listener

• Avoiding distractions

• Making noise

What is clear speech?

• Speaking quietly

• Enunciating/pronouncing clearly while speaking

• Speaking quickly

• Whispering