Conflict Resolution Quiz

What is the first step in resolving a conflict?

• Ignoring the problem

• Understanding the conflict

• Blaming the other person

• Getting others involved

True or False: Effective communication is key to resolving conflicts.

• True

• False

Which of the following is NOT a conflict resolution strategy?

• Avoidance

• Collaboration

• Compromise

• Escalation

Active listening involves...

• Waiting to speak

• Interrupting to clarify points

• Focusing on understanding the speaker's message

• Thinking about your response

Which of the following is a common cause of conflicts?

• Differences in values

• Clear communication

• Mutual understanding

• Cooperation

What is a common cause of conflict according to the document?

• Differences in values

• Similar goals

• Shared interests

• Mutual understanding

True or False: Compromise means one person gets everything they want.

• True

• False

When should you involve a mediator in a conflict?

• Immediately

• When the conflict escalates and parties cannot resolve it themselves

• Never

• Only after someone quits

Which of these is a benefit of resolving conflicts in a healthy way?

• Improved relationships

• Increased tension

• Distrust

• Avoiding future discussions

True or False: Ignoring a conflict will usually make it go away.

• True

• False