Business Management U4 AOS 2 - Implementing Change Quiz 2

What is one of the main resistance points a leader must overcome in change management?

• Lack of resources

• Why do we need to change?

• Insufficient training

• Poor communication

How can introducing training programs benefit a business?

• Increase staff turnover

• Reduce productivity

• Improve staff satisfaction

• Increase workplace accidents

Which strategy can reduce waste and improve productivity?

• Increasing staff turnover

• Lean production

• Reducing training programs

• Limiting innovation

What is a benefit of global outsourcing mentioned in the document?

• Increase in local employment

• Reduction in quality

• Reduction in costs

• Increase in workplace accidents

What is a method to build and communicate a clear vision in change management?

• Avoiding team meetings

• Sharing credit and recognition

• Limiting communication

• Focusing on individual goals

Which of the following is NOT a strategy to respond to key performance indicators?

• Staff training

• Cost cutting

• Ignoring market trends

• Lean production

What is a potential outcome of improving quality in production?

• Decrease in sales

• Increase in market share

• Increase in wastage

• Decrease in staff satisfaction

What is a benefit of redeployment of resources?

• Increase in waste

• Improvement in productivity

• Decrease in quality

• Increase in staff turnover

Who developed the theory of the Learning Organisation?

• Kurt Lewin

• Peter Senge

• Frederick Taylor

• Henry Fayol

Which of the following is NOT one of the five disciplines of a learning organisation?

• Systems thinking

• Personal mastery

• Financial planning

• Team learning