HPE/ARUBA August 2024 Competency Exam

What is the prefix that we need to add to HPE & Aruba parts when providing a BTO BOM?

• SKU-

• LHPE-

• CTO-

• HPE-

AHT & SLA adjustment should be send to Mentor when

• A ticket was reassigned from another Engineer

• Timers are already running when assigned

• Forgot to set the ticket to Awaiting User Reply during meeting

• All of the options

TRUE or FALSE: We need to attached the Deal file as internal comment in JIRA

• TRUE

• FALSE

TRUE or FALSE: We need to set the status of our JIRA ticket to In progress before working on it.

• TRUE

• FALSE

TRUE or FALSE: Number of created BOMs in the request should be equals to the No. of Configs in JIRA

• TRUE

• FALSE

Landscape Name for Legacy AVT is

• ASAP

• US-CIS

TRUE or FALSE: Legacy AVT VAR # starts with 0009

• TRUE

• FALSE

TRUE or FALSE: TSE Fraud Vulnerability is Ticket Manipulation

• TRUE

• FALSE

What should be the status of the ticket if you are waiting for more info from customer?

• Awaiting User Reply

• Awaiting Customer Reply

What should be the status of the ticket if you are waiting for a validation from your mentor?

• Awaiting User Reply

• Awaiting Customer Reply