Pioneering the Next Era of Digital Experience

1. What does ITSM stand for?

• Information Technology System Management

• Integrated Technology Service Maintenance

•  Information Technology Service Management

• Information Technology Support Model

2. Which of the following is NOT a core component of ITSM?

• Incident Management

• Change Management

• Product Development

• Problem Management

Which ITSM process involves restoring normal service operation as quickly as possible after an incident?

• Problem Management

• Change Management

• Incident Management

• Release Management

Which ITSM process focuses on assessing and authorizing changes to the IT environment?

• Incident Management

• Problem Management

• Change Management

• Service Level Management

What is the primary goal of ITSM's Configuration Management Database?

• To identify and manage all assets within the organization

• To track and control changes to the IT infrastructure

• To document the current state of the IT environment

• all of the above answers

Which APM solution I can use to look at web application Front-End performance ?

• apm server

• apm mobile

• apm browser

• apm infrastructure

What solution do we use to monitor traffic simulation from user?

• artificial monitoring

• database monitoring

• synthetic monitoring

• security monitoring

When doing Root Cause Analysis, which solution is more suitable to be used?

• Synthetic Monitoring

• CMDB

• ITSM

• APM and Log Analyzer

What information APM can show regarding application interaction with database?

• display query from application

• display average response time

• display slow query

• all of the above

APM Mobile can be set up by?

• installing agent on server

• installing script on html

• including sdk in application build

• adding code at every view