Review in qsm

What characteristic of tourism and hospitality refers to products that cannot be seen, tasted, felt, or heard before purchasing and consuming.

• Tangibility

• Intangibility

• Perishability

• It is a characteristic of products and services that do not allow the product or service to be stored for sale at a future date.

• Variability

• Perishability

• Intangibility

• It refers to predictable changes over a year in a business or economy based on the calendar or commercial seasons.

• Seasonality

• Weather changes

• Climate change

It oversees different organizational activities and tasks to ensure that products and services are consistent.

• Quality Service

• Quality product

• Quality management

• It refers to identifying the quality standards pertinent to the project and deciding how to meet them.

• Quality assurance

• Quality planning

• Quality control

• It pertains to the continuing effort to uphold a process's reliability and integrity in achieving an outcome.

• Quality control

• Quality improvement

• Quality assurance

It is a management approach of long term success through customer satisfaction, where all members of an organization participate in improving processes, products, services, and the culture in which they work.

• Quality management

• Total quality management

• Total hospitality management

A TQM principle where all employees participate in working toward the business goals.

• Customer focused

• Total employee involvement and empowerment

• Process centered

A TQM principle that means all personnel and processes operate at their best performance.

• Strategically based

• Peak performance

• Process centered

• A TQM principle that refers to structuring work, decision-making, and problem-solving by utilizing hard data to establish benchmarks, monitoring performance, and making improvements.

• Scientific approach

• Long term commitment

• Education and training