
TEC P1C7 fidélisation
Authored by Estelle Guillemet-Lemaître
Business
1st Grade

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14 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Qu'est-ce que la fidélisation?
Un service client
Un type de produit
Un mode de paiement
Une démarche marketing
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Pourquoi la fidélisation est-elle importante pour une entreprise?
Pour réduire les ventes
Pour faire revenir les clients
Pour fermer des magasins
Pour augmenter les coûts
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Que fait un client fidélisé?
Il ne recommande pas
Il dépense moins
Il dépense plus
Il ne revient jamais
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Quel outil est essentiel dans une stratégie omnicanale?
Un CRM
Un téléphone
Un site web
Un catalogue papier
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Que signifie CRM?
Client Réservé Management
Customer Relationship Management
Client Relation Management
Gestion de la Vente
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Quelles informations sont considérées comme des données d'identification?
Nom et prénom
Autres enseignes fréquentées
Date de naissance
Nombre d'enfants
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Quel droit permet à un consommateur de vérifier ses données?
Droit d'accès
Droit de paiement
Droit de vente
Droit de retour
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