CM 2.01 EQ and You

Which of the following best describes emotional intelligence?

• Being highly emotional

• Understanding and managing emotions in oneself and others

• Having a high IQ

• Ignoring emotions to stay focused

According to Daniel Goleman, which of the following is NOT a component of emotional intelligence?

• Self-awareness

• Self-management

• Critical thinking

• Social awareness

Bradley's response to the rude customer in the story at the beginning of the text is an example of:

• Low emotional intelligence

• Emotional outburst

• Emotional intelligence in practice

• Avoiding conflict

Emotional intelligence differs from traditional intelligence in that:

• EQ is about solving logical problems

• EQ focuses on emotional and social skills

• IQ is more important for professional success

• EQ cannot be improved over time

Self-awareness in emotional intelligence refers to:

• Being aware of others’ emotions

• Understanding and recognizing your own emotions

• Ignoring your feelings to remain calm

• Avoiding conflict at all costs

Which of the following is a key benefit of emotional intelligence in the workplace?

• Higher IQ

• Better teamwork and collaboration

• The ability to avoid stressful situations

• Increased technical skills

Empathy, a key part of emotional intelligence, means:

• Feeling sorry for others

• Ignoring others’ emotions to focus on your tasks

• Understanding and sharing the feelings of others

• Being more emotional than others

A person with high self-management skills will likely:

• Express anger without control

• Keep emotions hidden

• React to situations thoughtfully and with self-control

• Avoid difficult situations altogether

Why is emotional intelligence important for leaders?

• Leaders need to ignore emotions to maintain authority

• Leaders need to inspire and communicate effectively with others

• Leaders with high IQ always outperform those with high EQ

• Leaders must avoid showing vulnerability

Which of the following is an example of social awareness?

• Understanding your own moods

• Managing the emotions of others in a team setting

• Understanding the emotions of others and responding appropriately

• Ignoring emotions to focus on tasks