#1 Speak Like A Pro - Public Speaking for Professionals

One of the most important steps to Conquer Speech Anxiety?

• Practice.

  The more effective the practice will be. Stand up when rehearsing and actually speak aloud

• Find a friendly face.

  Seeing that smiling face (and maybe the occasional thumbs up) can give you a boost in the moment.

• Visualize your success.

  A common strategy for athletics and other performers works for speaking too.

• Breathe. Take a few calming breaths before you go to the front of the room, and take another one before you begin

#1 Speak Like A Pro - Public Speaking for Professionals

How to properly avoid the usage of filler word ?

• Repeat the first sentences
• Use it before the next sentences
• Occasionaly Paused and be silent
• Quickly remember what comes next

#1 Speak Like A Pro - Public Speaking for Professionals

From the video above, the word Impromptu Refers to..

• not rigidly following established form, custom, or rules
• done without being planned, organized, or rehearsed
• done instantly and without conscious thought or decision
• not made or done willingly or by choice

#2 Customer Service Training: Dealing with Difficult Customers

What does ECA stand for in the ECA Method?

• Engage, Communicate, Act
• Empathy, Control, Advocacy
• Evaluate, Control, Approach
• Empathize, Collaborate, Analyze

#2 Customer Service Training: Dealing with Difficult Customers

-Finishing the interaction with the customer, which we must do in the right way.

-We have to choose our last words to help create advocacy.

-if possible, follow up with them.

Which method does the explanation above belong to?

• Empathy
• Control
• Advocacy
• Emotional

#2 Customer Service Training: Dealing with Difficult Customers

-Refocus the situation.

-which is confirm what they want.

-fix the situation, or find the best options to help the customer.

Which method does the explanation above belong to?

• Empathy
• Control
• Advocacy
• Emotional

#2 Customer Service Training: Dealing with Difficult Customers

Which of the following is NOT part of the ECA Method?

• Empathy
• Advocacy
• Control
• Apology

#3. Beginner's Guide to Data & Data Analytics, by SF Data School 

What is a synonym for "fathom"?

• Ignore
• Misjudge
• Comprehend
• Neglect

#3. Beginner's Guide to Data & Data Analytics, by SF Data School 

What is a synonym for "solely"?

• Partially
• Exclusively
• Indirectly
• Hesitantly

#3. Beginner's Guide to Data & Data Analytics, by SF Data School 

What is a synonym for "sequential"?

• Random
• Simultaneous
• Consecutive
• Interrupted