Communication Skills Quiz

Communication skills are essential for:

• Getting a job

• Promotion

• Avoiding termination

• All of the above

The sender's primary job is to:

• Create a message that is clear

• Ensure the message is misunderstood

• Encode the message poorly

• Avoid using feedback

The receiver's job in the communication process is to:

• Always agree with the sender

• Understand the message, no matter how poorly sent

• Ignore the message

• Criticize the sender's message

Encoding a message can be done:

• Verbally or nonverbally

• Only verbally

• Through body language only

• None of the above

Which of the following is NOT a communication channel?

• Email

• Memos

• Handwritten notes

• Silence

Communication is successful when:

• The sender speaks loudly

• The message is misunderstood

• The message is understood as intended

• The receiver ignores the sender

Feedback can be provided by:

• Asking questions

• Checking reactions

• Avoiding any form of response

• Both A and B

A physical barrier to effective listening could be:

• Noisy surroundings

• Disagreement with the message

• The use of unfamiliar words

• Disinterest in the speaker

An example of a psychological barrier is:

• Hearing disabilities

• Noisy surroundings

• Tuning out ideas that counter our values

• Poor handwriting

What kind of message can nonverbal communication send?

• Verbal messages

• Silent messages

• Irrelevant messages

• No messages at all