CHERY AFTERSALES QUIZ

1. What is the first step in DMS account creation for a dealership with the same address for Sales and Service Operations?

• Creating a user

• Requesting approval from the manager

• Creating the role

• Registering the service advisor

1. Which of the following modules is used to manage spare parts ordering and receiving in DMS?

• User Management Module

• EPCM (Electronic Part Catalogue Module)

• Appointment Module

• Role Management Module

1. What is the purpose of the 'Role Management' function in the DMS?

• To create customer appointments

• To add users

• 1. To assign system permissions based on roles

• To track inventory

1. In the DMS, what does the red line in the appointment slot indicate?

• The slot is open

• The slot is not available

• The system is malfunctioning

• The slot is booked by a VIP customer

1. What should be entered under 'Paid Mode Setting' for the working hour unit price?

• 0

• 1

• The price per hour

• 10% of the labor cost

1. How many times can a claim be returned before it is rejected?

• 1

• 2

• 3

• 5

1. What penalty is imposed for the loss of a claimed part for the second time?

• Deduction of twice the original price

• Deduction of five times the original price

• Deduction of ten times the original price

•  No penalty for the second instance

1. What type of claim requires raising a Technical Support Application Management request?

• Claims related to paint jobs

• Claims below RM1000

• Warranty claim for accessories

• Oil change claims

1. What information must be included in the fault description for a warranty claim?

• Customer concern

• Solution provided

• Technical team findings

• All of the above

1. How soon should a dealer submit a claim after a repair?

• Within 24 hours

• Within 3 days

• By the end of the month

• After the vehicle is sold