Chapter 3 Section 4

What should a manager do when an employee's personal problem affects their work?

• Help the employee identify business services that can help

• Start termination proceedings

• Allow the employee to handle it alone

• Take personal responsibility for counseling

Which of the following is NOT an appropriate procedure for handling work rule violations?

• Ignore minor violations but respond to major ones

• Provide a verbal warning for the first infraction

• Put a written reprimand in the employee's file

• Give the employee a short suspension

Why should employee participation in counseling programs remain confidential?

• To protect the employee's privacy

• To avoid legal issues

• To ensure the manager's reputation

• To prevent workplace gossip

What is the purpose of work rules in a business?

• To describe expectations and guide acceptable actions

• To make employees work harder

• To increase company profits

• To reduce the number of employees

What is a labor union?

• An organization of workers representing common interests

• A type of business

• A government agency

• A group of managers

What is a labor agreement?

• A verbal agreement between employees

• A government regulation

• A contract between management and a labor union

• A contract between two companies

What is the 'hot stove principle' in management?

• A method to increase employee productivity

• A way to provide immediate feedback on rule violations

• A technique to enhance team collaboration

• A strategy to improve workplace safety

Why is it important for managers to deal with rule violations directly?

• To avoid confrontation

• To ensure clear expectations and rule enforcement

• To reduce paperwork

• To maintain a friendly atmosphere

What should managers do to ensure employees understand work rules?

• Discuss rules only during hiring

• Explain rules verbally only

• Assume employees know the rules

• Provide written copies of the rules

What is the first step in enforcing work rules according to the guidelines?

• Explain work rules and provide written copies

• Investigate possible violations

• Consider special circumstances

• Punish in private